Nicholas Balderas
Mckinney,TX
Summary
Proven New Car Sales Consultant with a track record of delivering exceptional customer service. Excelled in analytical thinking and strategic planning, significantly enhancing customer satisfaction and decision-making processes. Skilled in MS Excel and adept at fostering team collaboration, demonstrating adaptability, and driving continuous improvement. Military Service Representative with 9 years in U.S. Army service. Attended job fairs and community events to recruit new service members. Determined eligibility for applicants and notified applicants of any disqualifying factors. Military Service Representative served community through outreach and recruiting of individuals. Visited schools to deliver presentations and answer questions about uniform services. Educated interested individuals on different military roles and types of jobs available. Highly agile individual tasked with executing the operation and oversight of signal support systems. Well-grounded Signal Support Systems Specialist with a background developing policies and procedures for supported organizations.
Overview
11
11
years of professional experience
Work History
New Car Sales Consultant
Ewing Subaru of Plano
07.2024 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email. Averaged 30 phone calls text, and emails per day.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
New Car Sales Consultant
Richardson Chrysler Jeep Dodge Ram
11.2022 - 07.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email. Averaged 30 phone calls text, and emails per day.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
New Car Sales Consultant
Classic Chrysler Jeep Dodge Ram
06.2022 - 11.2022
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone, text and email. Averaged 30 phone calls text, and emails per day.
- Conducted thorough vehicle walk around, highlighting key features to potential buyers and demonstrating value.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
Military Recruiter
Texas Army National Guard
09.2018 - 06.2022
- Remained current with training and sought new training opportunities to further personal growth.
- Maintained up-to-date knowledge of current military occupational specialties and prerequisites, providing accurate information to potential recruits during consultations.
- Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals. On average would oversee 15-20 candidates.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools. Was appointed 5 high schools in area of operation.
25U Signal Support Systems Specialist
U.S. Army Active Duty
02.2013 - 09.2018
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
- Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
- Liaised with unit leadership to communicate vital information about system statuses, upgrades, and repairs effectively. As well as manage a team of 4 for upgrades on equipment.
- Developed risk mitigation plans for potential communication disruptions during field operations or emergency situations.
Education
Organizational Leadership
Advance Leader Course (ALC)
Fort Gordan, GA11.2020
Retention
Recruiter/Strength Maintenance Training Course
Little Rock, AR06.2019
Organizational Leadership
Basic Leader Course (BLC)
Fort Campbell North, KY04.2017
High School Diploma -
East Central High School
San Antonio, TX06.2011
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Excel proficiency
- Information Gathering
- Continuous Improvement
- Strategic Planning
- Professionalism
- Self Motivation
- Adaptability and Flexibility
- Problem-Solving
- Excellent Communication
Accomplishments
- Army Achievement Medal
- Army Commendation Medal
- Medal of Merit
- Joint Service Achievement Medal
- Davy Crocket Award (Met yearly mission in 2 quarters)
- Master Recruiter Badge
- Army Good Conduct Medal
Hobbies
On my off time I like to stay active and go to the gym to lift weights or play basketball to improve overall health. I like to go bowling or play video games with friends as friendly competition during my spare time. I love to travel to different places and explore different activities to have fun.
Timeline
New Car Sales Consultant
Ewing Subaru of Plano
07.2024 - Current
New Car Sales Consultant
Richardson Chrysler Jeep Dodge Ram
11.2022 - 07.2024
New Car Sales Consultant
Classic Chrysler Jeep Dodge Ram
06.2022 - 11.2022
Military Recruiter
Texas Army National Guard
09.2018 - 06.2022
25U Signal Support Systems Specialist
U.S. Army Active Duty
02.2013 - 09.2018
Organizational Leadership
Advance Leader Course (ALC)
Retention
Recruiter/Strength Maintenance Training Course
Organizational Leadership
Basic Leader Course (BLC)
High School Diploma -
East Central High School
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