Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Nicholas Ballard

Lake Worth,Florida

Summary

Patient-oriented Pharmacy Technician with 22 years of extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and troubleshooting pharmacy claims. Well versed in managing Medicare billing as well as commercial insurance. Demonstrated ability to efficiently handle high-volume billing, resolve discrepancies, and ensure timely collection while maintaining excellent customer service. Strong understanding of accounting principles. Adept at collaborating with cross-functional teams to streamline processes and improve financial performance. Committed to accuracy, efficiency, and maintaining positive client relationships to support the financial health of the organization.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
West Palm Beach, FL
04.2002 - Current
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Assisted patients in understanding their medication instructions and usage directions.
  • Generated labels for compounded medications using an automated system.
  • Verified accuracy of patient information on prescription orders.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Entered patient profile information into computer systems accurately and completely.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Compiled customer demographic, allergy and medical history background.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Operated cash registers to accept payments from customers.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Prepared prescription transfers to other pharmacies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Verified prescriptions and drug labels, documents and packages.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.

Payroll Assistant

Ag Planters
Belle Glade, FL
01.1998 - 01.2021
  • Maintained accurate records of employee time cards and attendance records.
  • Verified that all applicable taxes are withheld accurately from each paycheck based on current IRS guidelines.
  • Updated payroll system with new hire information including benefits deductions.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Worked closely with accounting department staff to reconcile monthly bank statements and accounts payable and receivable ledgers.
  • Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
  • Performed calculations to ensure accuracy of all salary payments.
  • Generated employee paychecks and direct deposit payments in a timely manner.
  • Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
  • Established employee payroll files and updated existing files with new information.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents, and reports.
  • Managed payroll for temporary, hourly and salaried employees.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Identified, researched and resolved issues with hours worked.
  • Onboarded new employees in time reporting and payroll systems.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Secured personal and payroll information in compliance with federal regulations.
  • Conducted audits of payroll accounts to ensure accuracy and compliance.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
  • Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
  • Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
  • Provided support during financial audits related to payroll.
  • Processed weekly and monthly payroll for employees accurately and on time.
  • Resolved payroll discrepancies by analyzing information and providing solutions.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Updated payroll records by recording changes including exemptions, insurance coverage, and job title and department transfers.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Assisted in the preparation of tax reports and the filing of payroll taxes.
  • Managed and maintained confidential employee payroll records.
  • Utilized payroll software efficiently to process payroll and generate necessary reports.
  • Coordinated with HR department to verify employee information and payroll processing.
  • Prepared and distributed payslips to employees.
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Handled and resolved employee payroll queries in a timely and professional manner.
  • Managed all payroll transactions, including deductions, bonuses, and new hire information.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Managed payroll and time and attendance systems.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Kept informed on tax law changes that applied to payroll process.
  • Prepared end-of-period payroll tax returns.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
  • Posted work hours completed to files to properly bill clients.
  • Compiled statistics, statements and reports on pay and benefits to submit to department heads.
  • Verified past employment of candidate hires.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Processed and issued paychecks and earnings statements.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Recorded adjustments to previous pay-related errors.
  • Trained new employees on company timekeeping systems.
  • Coordinated special programs and donation drives involving payroll deductions.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.

Education

Associate of Science - Nursing

Palm Beach State College
Lake Worth, FL
01-2014

Skills

  • HIPAA
  • FDA compliance
  • Medicare Billing
  • EMAR experience
  • Lookup and enter DX codes
  • Worked with Dementia patients
  • Rotation at Morselife, Palms West, and Boca East
  • Create treatment plans
  • Patient Medicare adherence
  • Review patients labs
  • Proper labeling procedures
  • Pharmacy operations
  • Problem-solving skills
  • Administer Vaccines
  • Drug Inventory Control
  • Wound Care
  • Patient Counseling
  • CPR certified
  • Troubleshooting malfunctioning equipment
  • Insurance Billing
  • Quality assurance and control
  • Filling Prescriptions
  • Regulatory Compliance
  • Insurance Verification
  • Pharmaceutical Calculations
  • Medication Dispensing
  • Patient paperwork
  • HIPAA Regulations
  • Workflow Optimization
  • Staff Development
  • Prescription Verification
  • Team Collaboration

Affiliations

  • Workout and go to the gym.
  • Go to events.
  • Like to read informative articles.

Accomplishments

  • Spark of the month.
  • Customer service of the month.

Certification

  • CPR
  • Registered Pharmacy Technician
  • Certified Pharmacy Technician
  • Associate Degree in Nursing

Languages

English
Professional

References

References available upon request.

Timeline

Certified Pharmacy Technician

Walmart
04.2002 - Current

Payroll Assistant

Ag Planters
01.1998 - 01.2021

Associate of Science - Nursing

Palm Beach State College

Similar Profiles

CREATE PROFILE
Nicholas Ballard