NICHOLAS BARLOTTA
Suffern,NJ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager/ Inventory Supervisor
Dave and Buster's
West Nyack, NY
07.2022 - Current
- Managed daily operations of multiple departments to maximize efficiency
- Managed internal systems to ensure accuracy and efficiency in reporting
- Analyzed data to identify trends and areas of concern
- Tracked deliveries and shipments and updated company systems
Key Operations/ Head Bartender
Dave And Busters
11.2019 - 07.2022
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
HEAD BARTENDER
Stone and Rail
10.2020 - 04.2021
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Assessed bar inventory and completed requisition sheets to restock supplies
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
BARTENDER
Dave and Buster's
11.2019 - 08.2020
- Reduce inventory losses by creating new drink menu items to move older products
- Process $25,000 in daily revenue on average day with totals as high as $100,000 during special events and promotions
- Engage in conversation with patrons to build rapport and earn repeat business
- Train new bartenders to increase knowledge of drink preparation and upselling techniques.
BAR GENERAL MANAGER
Plan B Bar
06.2019 - 11.2019
- Furthered development and refined skills in mixology and increased culinary knowledge by research and hands on training
- Assisted in the growth and development of clientele and generate profit increases up to 200%
- Handled in house batching of syrups, tonics, tinctures, bitters and infusions
- Assisted with inventories, ordering, staff training, end of day reports, cash handling and menu development.
BARTENDER
Ole Ole Tapas Bar
12.2017 - 06.2019
- Follow safety and sanitation policies handling food and beverages
- Notify management of ordering needs for liquor, beer, wine, and bar supplies
- Maintain full knowledge of beverage lists and promotions
- Verify that guests at the bar are of legal age.
Assistant Manager/Stock Supervisor
Modells Sporting Goods
03.2017 - 12.2017
- Managed senior-level personnel working in marketing and sales capacities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
ASSISTANT STORE MANAGER
Rainbow Ace Hardware
08.2016 - 03.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Trained and managed associates in customer service and sales techniques
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
LEADING TRUCK SUPERVISOR
Rainbow Ace Hardware
01.2016 - 03.2017
- Enforced safety rules and regulations
- Conducted monthly inventories of materials on the work floor
- Supervised material flow, storage and global order fulfillment.
STORE ASSOCIATE
Rainbow Ace Hardware
06.2015 - 08.2016
- Answered questions regarding the store and merchandise
- Computed sales prices, total purchases and received and processed cash or credit payment
- Cleaned and organized the store, including checkout desk and displays.
Department Manager
Modells Sporing Goods
01.2012 - 06.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
BERGEN COMMUNITY COLLEGE
Skills
- Inventory
- Staff Schedule Making
- Customer service
- Staff management
- Friendly demeanor
- Product Availability
- Inventory and Supply Control
Certification
ServeSafe
Timeline
Operations Manager/ Inventory Supervisor
Dave and Buster's
07.2022 - Current
HEAD BARTENDER
Stone and Rail
10.2020 - 04.2021
Key Operations/ Head Bartender
Dave And Busters
11.2019 - 07.2022
BARTENDER
Dave and Buster's
11.2019 - 08.2020
BAR GENERAL MANAGER
Plan B Bar
06.2019 - 11.2019
BARTENDER
Ole Ole Tapas Bar
12.2017 - 06.2019
Assistant Manager/Stock Supervisor
Modells Sporting Goods
03.2017 - 12.2017
ASSISTANT STORE MANAGER
Rainbow Ace Hardware
08.2016 - 03.2017
LEADING TRUCK SUPERVISOR
Rainbow Ace Hardware
01.2016 - 03.2017
STORE ASSOCIATE
Rainbow Ace Hardware
06.2015 - 08.2016
Department Manager
Modells Sporing Goods
01.2012 - 06.2015
BERGEN COMMUNITY COLLEGE
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