Nicholas Barron
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Warehouse Adviser
Best Buy
01.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Completed over 100+ customer orders each day in warehouse setting.
Customer Service Representative Lead
Comcast Business
10.2021 - 01.2023
- Streamlined workflow processes to increase efficiency and reduce response times.
- Collaborated with cross-functional teams to improve overall customer experience.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
Mobile Sales Lead
T-Mobile
01.2018 - 10.2021
- Increased mobile sales by developing innovative and customer-focused sales strategies.
- Cultivated strong relationships with customers, resulting in a high level of repeat business and customer satisfaction.
- Trained new sales team members on product knowledge, sales techniques, and company policies to ensure consistent performance across the team.
- Collaborated with store management to optimize floor layout and product placement for maximum visibility and sales potential.
Education
High School Diploma -
Westfield High School
Houston, TX05.2017
Skills
- Packaging and Labeling
- Loading and unloading
- Warehouse Safety
- Cycle counting
- Order Picking
- Shipping and receiving
- Warehouse Organization
- Call center experience
- Escalation management
- Live chat support
- Effective negotiation
- Performance Analysis
Languages
Spanish
Professional Working
Timeline
Warehouse Adviser
Best Buy
01.2023 - Current
Customer Service Representative Lead
Comcast Business
10.2021 - 01.2023
Mobile Sales Lead
T-Mobile
01.2018 - 10.2021
High School Diploma -
Westfield High School
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