Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicholas Batka

Harrisburg,PA

Summary

Dynamic professional with a proven track record at Idea Coffee LLC, excelling in operations management and logistics oversight. Leveraged emotional intelligence to enhance team dynamics and streamline quality control, resulting in increased productivity. Skilled in task prioritization and SOP development, consistently delivering high-quality results in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Systems and Operations Associate

Idea Coffee LLC
05.2023 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Followed shipping and receiving procedures for fresh goods and materials.
  • Completed daily logs for management review.
  • Planned and coordinated logistics for whole sale items across all stores.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures across wholesale distribution.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction at all shops
  • Trained employees on shop policies and procedures.

Baker's Assistant

Idea Coffee LLC
05.2020 - 05.2023
  • Complied with health and safety codes to protect staff and customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Created appealing displays to showcase products in bakery.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Trained and supervised new employees on bakery operations and procedures.
  • Produced consistently high-quality baked goods for customers.
  • Cleaned and maintained kitchen equipment and oven.

Police Officer, Uniformed Road Patrol

NYPD
01.2014 - 07.2016
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.

Education

Bachelor of Arts - Communications And Business Management

Ashland University
Ashland, OH
04-2025

Skills

  • Issue research and resolution
  • Policy analysis
  • Emotional intelligence in team dynamics
  • Microsoft certification specialist
  • Transportation logistics oversight
  • Operations management
  • SOP development
  • Task prioritization
  • Time allocation planning
  • Effective relationship management
  • Proactive team engagement

Accomplishments

  • Achieved shop expansion through effectively helping with adding and developing shop systems.
  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Microsoft Specialist Training

Timeline

Systems and Operations Associate

Idea Coffee LLC
05.2023 - Current

Baker's Assistant

Idea Coffee LLC
05.2020 - 05.2023

Police Officer, Uniformed Road Patrol

NYPD
01.2014 - 07.2016

Bachelor of Arts - Communications And Business Management

Ashland University

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