Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Estefania  Escorcia Suarez

Estefania Escorcia Suarez

Customer Care Representative
Barranquilla, Atlantico,Colombia

Summary

Well-qualified customer service rep proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

3
3
years of professional experience
13
13
years of post-secondary education
3
3
Languages

Work History

Logistics Coordinator

Lean Solutions Group
11.2022 - 01.2024
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Analyzed customer requirements and provided customized logistics solutions.

Customer Service Representative

Atlantic Innovations
02.2021 - 04.2022
  • Responded to customer requests for products, services, and insurance information
  • Answered over 30 customer telephone calls per day and provide dental plan information.
  • Actively listened to customers with dental plan concerns. Handled requests quickly and escalated major issues to supervisor.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team..

Education

No Degree - Foreign Language Teacher Education

Universidad Del Atlantico
Atlantico, Colombia
07.2016 - Current

High School Diploma -

Normal Superior La Hacienda
Barranquilla, Colombia
01.2009 - 12.2014

Skills

    Customer Service

Additional Information

Native Spanish speaker. Fluent English and French level.

Timeline

Logistics Coordinator

Lean Solutions Group
11.2022 - 01.2024

Customer Service Representative

Atlantic Innovations
02.2021 - 04.2022

No Degree - Foreign Language Teacher Education

Universidad Del Atlantico
07.2016 - Current

High School Diploma -

Normal Superior La Hacienda
01.2009 - 12.2014
Estefania Escorcia SuarezCustomer Care Representative