Nicholas Bauserman
McCarran,NV
Summary
Dynamic Sole Proprietor of Nick's Cleaning Service, specializing in relationship building and creative problem solving to drive business growth and customer satisfaction. Proven ability to enhance client loyalty at Gold Dust West Casino through effective communication and critical thinking skills, combining both hard and soft competencies necessary for success.
Overview
6
6
years of professional experience
Work History
Sole Proprietor
Nick's Cleaning Service
Reno, NV
01.2016 - 01.2021
- Engaged customers through exceptional verbal communication to assess their needs effectively.
- Formed and sustained strategic relationships with clients.
- Managed crisis situations, resolving issues promptly to minimize impact on business.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Maintained accurate and complete records of all business transactions and interactions.
- Maintained client records and information in customer database.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Delegated work to staff, setting priorities and goals.
- Managed customer accounts, including billing and collections.
Line Cook
Gold Dust West Casino
Reno, NV
01.2015 - 01.2017
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Performed workstation prep prior to shift start.
- Performed basic knife skills such as dicing onions or slicing meats.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Kept stations stocked and ready for use to maximize productivity.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Received and stored food and supplies.
- Adhered to sanitation policies at all times when handling food products.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Adhered to portion controls and presentation specifications.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Responded quickly to any customer complaints or concerns about their dining experience.
Education
Associate of Applied Science - Electronic Engineering
Career College of Northern Nevada
Sparks10-2011
Skills
- Planning and execution
- Tracking complaints
- Customer consulting
- Relationship building
- Positive and professional
- Critical thinking
- Courteous demeanor
- Customer service
- Creative problem solving
- Business growth and retention
- Complaint resolution
- High-energy attitude
- Professional telephone demeanor
Affiliations
- Piano
- Guest speaking at college to Film students
Timeline
Sole Proprietor
Nick's Cleaning Service
01.2016 - 01.2021
Line Cook
Gold Dust West Casino
01.2015 - 01.2017
Associate of Applied Science - Electronic Engineering
Career College of Northern Nevada
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