Nicholas Becker

Managed Leslie's Syracuse, and Camillus locations

Had up to 5 direct reports during peak season

Led the Camillus store to a 14.1% YOY sales increase in the 2025 fiscal year

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Assisted in recruiting, hiring and training of team members.

Interacted well with customers to build connections and nurture relationships.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Trained, coached, and mentored new sales associates for maximum performance.
• Developed and maintained knowledge of current sales and promotions.
• Processed and stocked merchandise in accordance with store standards.
• Handled cash register operations and customer transactions to process payments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Presented professional image consistent with company's brand values.

• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Served as last line of defense to obtain accurate count for federal funding and fair political representation.
• Communicated with Census takers via phone to answer questions and expedite process.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Leveraged smartphones to record information.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.

• Stock Grocery Department

• Readied Store for morning opening