Nicholas Benagh-Donaldson
Sarasota,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
YWCA Pueblo
03.2020 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported directly to Executive Director, Board Members, 10th Circuit Court.
- Developed and created strong report with State and local agencies in Southern Colorado and New Mexico.
- Helped develop and maintain multimillion dollar projects for Emergency Domestic Violence Shelters and Court Ordered/ Non-Court Order Supervised Visitations and Safe Exchanges.
- Worked with State, Federal, and Local agencies in developing best common practices and national standard models for families and communities living in poverty.
Sexual Assault Victim Advocate
Pueblo Rape Crisis Services
12.2018 - 05.2020
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Provided comprehensive assessment, goal setting and service plans.
- Developed safety plans to meet victims' assessment of need.
- Attended interagency meetings and networked to create community partnerships.
- Collected statistical data and updated documentation to maintain client records.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Spearheaded awareness through public speaking to community and business groups.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Provided care for over 100 Survivors and their families.
Substance Abuse Counselor
Southern Colorado Harm Reduction Assisoiation
09.2017 - 11.2019
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Facilitated group and individual non-therapeutic counseling for family members and clients dealing with substance abuse.
- Provided comprehensive case management services, created evidence based plans, and connected clients and families to appropriate resources.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Utilizing State and Federal grant writing skills to secure additional program funding.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Provided care for over 1,000 clients annually.
Business Consultant
Lana Guest House
07.2011 - 05.2016
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased annual sales over USD $500,000.00/ BAHT 1.8 Million annually.
Armed Security Contractor
Triple Canopy
04.2011 - 04.2012
- Personal Security Specialist for United States and Foreign Diplomatic personnel and influential leaders in Iraq.
- Responded quickly to incidents and assessed active situations for security concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducting low-profile operations and performing sensitive site exploitations ensuring client safety.
- Held and Maintained Top Secret Level-3 Clearance while working alongside with Central Intelligence Agency, Federal Bureau of Investigation, Alcohol, Tobacco and Firearm Agency, and foreign intelligence agencies in NATO.
Discount Tire
Assistant Manager
11.2010 - 07.2011
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improving and increasing company sales from 70% annually to 85%-90% sale increase within 6 months of hire by establishing positive work flow among employees, identifying product and financial waste, creating proper storage and equipment of all store products.
- Maintained multimillion facility with zero loss.
- Annual sales exceeding $100,000.00 annually.
Infantry Squad Leader
United States Marine Corps
11.2007 - 11.2009
- Supervised and led squads of 12-20 members, setting high standard of efficiency, loyalty and integrity.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Worked with international communities and agencies in developing strong report by supporting community economic development.
- Providing security and community development with diplomatic leaders and influential personnel.
- Supervised more than $10,000,000.00 in high-value equipment, maintaining zero loss record over 4 years.
Education
Master of Science - Human Factor And Ergonomics
Idaho State University
Pocatello, ID01-2027
Bachelor of Science - Computer Science
University of Florida
Gainesville, FL01-2027
Bachelor of Science - Psychology
Colorado State University - Pueblo
Pueblo, CO05.2020
Skills
- Leadership training
- Strategic planning and execution
- Workforce planning
- Business management
- Performance analysis
- Multimillion-dollar P&L management
- Business marketing
- Logistics
- Self motivation
- Team building
- Excellent communication
- Adaptability and flexibility
Certification
- Dive Master Training - Graduating February 2025.
Languages
English
Native or Bilingual
Thai
Elementary
Spanish
Elementary
Software
Microsoft Office Suite: Teams, Outlook, Word, Excel, OneNote, Power Point
Computer Skills: Email, Skype, MacOS, Google Drive, Digital Calendars, Microsoft Windows
Cloud Service Platforms: Google Cloud and Microsoft Azure
Communication: Teams, Zoom, Dropbox, Google workbox and Google Meets
Interests
Outdoor activates such as Sky Diving, Scuba Diving/ Snorkeling, Bike Riding, Fishing, Golf, Painting
Timeline
General Manager
YWCA Pueblo
03.2020 - 03.2022
Sexual Assault Victim Advocate
Pueblo Rape Crisis Services
12.2018 - 05.2020
Substance Abuse Counselor
Southern Colorado Harm Reduction Assisoiation
09.2017 - 11.2019
Business Consultant
Lana Guest House
07.2011 - 05.2016
Armed Security Contractor
Triple Canopy
04.2011 - 04.2012
Discount Tire
Assistant Manager
11.2010 - 07.2011
Infantry Squad Leader
United States Marine Corps
11.2007 - 11.2009
Master of Science - Human Factor And Ergonomics
Idaho State University
Bachelor of Science - Computer Science
University of Florida
Bachelor of Science - Psychology
Colorado State University - Pueblo
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