Nicholas Benevides

Vendor Relations and Negotiation: Speaking with multiple supply companies weekly to procure materials, negotiating favorable pricing and terms to reduce costs by 3-5% Yearly. Spending over one-hundred thousand dollars a month on materials. My ability to secure competitive deals directly impacts the company's profitability. Due to my negotiating efforts these saving impact the company's financial health and allows us to be more competitive in the market.

Crew and Material Management: foremost duty is to ensure that all crews arrive at job sites promptly and with the necessary materials. This involves meticulous planning and coordination to guarantee smooth operations.

Inventory Control: Responsible for maintaining the warehouse stocked with essential materials at all times. This entails regular monitoring of inventory levels and timely ordering of stock to prevent shortages or delays.

Purchase Order Management: I oversee the process of calling in purchase orders to vendors for specific project materials. At the end of each week, I meticulously update purchase orders with expenditure details, ensuring accurate tracking of project costs.

Customer Interaction and Sales: In addition to managing operations, i engage directly with residential customers, scheduling re-roofing projects and discussing processes with them. My role extends to upselling certain items to enhance profitability and customer satisfaction.

Staff Recruitment and Management: Involved in hiring and interviewing staff, including truck drivers and roof technicians, to maintain a skilled workforce capable of delivering high-quality service.

Customer Feedback and Reputation Management: After project completion, I personally reach out to customers to ensure satisfaction and encourage them to leave five-star reviews. This proactive approach contributes to maintaining the company's positive reputation and fostering customer loyalty.

Customer Assistance: I understand that it is essential to treat the customers warmly as they enter the store, while at the same time actively listening to their needs and preferences. By offering helpful guidance and proposing appropriate types of footwear, apparel and accessories.

Product Knowledge: Know the collection thoroughly and be able to explain in detail the various brands, styles, and characteristics of the shoes and apparel we sell at Foot Locker. Kept myself up on the forefront of new product innovations and trends to make sure that I was always in a position to help customers better.

Sales and Upselling: Utilize varied strategies and techniques to hit the sales target. Promote relevant extra merchandise which go together with customer buys, and hence increase sales and bring about a good shopping experience.

Stock Management: Among many, I heavily participated in inventory management tasks. This implies starting with restocking shelves, organizing merchandise displays and ending with keeping the store floor well-maintained and organized always.

Customer Service Excellence: Handling customer inquiries, problems, and complaints in a friendly and punctual way. Providing excellent customer service by acting quickly on whatever that needs to be done and always striving to do more that are above and beyond the normal service customer expects, thus, helped the customers to be satisfied.

Team Collaboration: Worked with other sales associates and store managers around sales targets and provided a supportive community too. Worked hand-in-hand with my colleagues to ease the burden during peak hours and attended to all store objectives and promotions.

Upselling Strategy: Relied on my hands-on experience with the menu to give good advice to clients about the tastiest starters, appetizers, and main dishes. Here, we showcase specific dishes with alluring details of their flavors, ingredients and culinary magic and invite customers to level up their orders so their meals can go beyond great and awesome instead.

Menu Knowledge: Have always demonstrated a thorough knowledge of the dishes at Cafe Med, including the ingredients, preparation and the tastes for them. Utilized that information to provide customers with suitable alternatives depending on their personal preferences and restrictions, directing them towards the most appealing options.

Customer Engagement: Interacting with customers in a friendly way, to establish relationships, create customer's trust as well as to identify the areas where upselling can be implemented. Proactively managed and handled incoming customer inquiries, attended to our customers need and desires carefully in addition to addressing any special requests or concerns to guarantee a pleasant dining time.

Recommendation Customization: Personalized recommendations for individual customer needs and ambitions, for instance dietary restrictions, tastes, portion sizes. Formulate personalized suggestions to improve the dining experience while ensuring that our customers have moments that they remember.

Order Accuracy: Ensured the concrete accuracy using the pen and typed in details, that includes customers' special requests and modifications to meet their satisfaction needs. Analyzed the order ticket twice and made sure they provided the customers with what they asked for to avoid food errors.