Nicholas Benitez-Herrera

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Scheduled work shifts for my employees, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Took daily inventory count and would restock coolers and our supplement area.
• Improved product quality by overseeing strict quality control procedures.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.

• Started off my shift by unloading pallets from trailers onto our loading dock.

• Expedited restocking process by effectively organizing backroom storage areas for easy access to necessary items.
• Collaborated with team members to complete tasks efficiently, ensuring timely completion of daily stocking goals.
• Enhanced store organization by efficiently stocking merchandise before open store hours.
• Supported sales efforts by ensuring shelves were fully stocked, visually appealing, and ready for customers upon store opening.
• Contributed to loss prevention efforts by accurately documenting damaged goods and returned items according to company protocols.
• Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
• Reduced customer wait times by promptly responding to inquiries and providing accurate product information.
• Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
• Performed inventory control, such as counting, and stocking merchandise.
• Proactively addressed potential out-of-stock situations by communicating low inventory levels to supervisors for quick resolution.
• Answered customer questions and provided detailed product information.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
• Retained accurate records of purchases, titles and sales while also assisting in inventory management, ordering necessary parts and tracking back ordered items to maintain optimal stock levels.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.

• Started off my shifts by going over leads and making a minimum of 50-100 calls per shift.

• Provided positive first impressions to welcome existing, new, and potential customers.

• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• My main focus was to ensure the club was always clean and welcoming to our members through regular cleaning of the entire club floor, locker rooms, X-IT rooms and child care.

• Replaced soap/hand sanitizer dispensers, refilled toilet paper and paper towel dispensers.
• Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing products as needed.
• Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
• Maintained building exteriors for professional, clean presentation standards.

• During open store hours I was in charge of overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
• Stocked designated items on shelves, end caps and displays.
• Labeled products, rotated stock and fronted merchandise for appealing display. Removed all boxes and related trash from the aisle floors and processed through compactors.
• Checked produce and freezer sections to make sure no items were expired or damaged and if so I would replace those items with new ones.
• Assisted customers in finding certain products or if they had any other questions regarding any of our products.
• After store hours I would use dollies and pallet jacks to unload and organize merchandise from delivery trucks onto our loading dock.
• Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively by replacing empty or near empty pallets from aisles and replace them with full ones.
• Once all full pallets were stocked I would then take all the near empty pallets and stock them onto a fuller pallet and then stack up all the empty pallets and move them into their designated trailer.
• Lastly I would then do one more final sweep of the facility to make sure no broken pieces of pallets or plastic were laying around and would then finish up by cleaning the floors with an industrial floor steamer.