NICHOLAS BERENDT
York,SC
Summary
Dynamic Manager skilled in client retention and operations. Proven track record in enhancing customer relationships and maximizing profitability through effective communication and execution. Adept at time management and employee training, consistently achieving sales goals while fostering a collaborative team environment. Recognized for implementing process improvements that drive operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Ecolab
Charlotte, NC
04.2023 - Current
- Conducted market research to identify potential new customers.
- Prepared monthly financial statements for each account.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Presented product features and advantages to potential customers during sales meetings.
CDL Class A Driver
H&T Jackson Transport LLC
Statesville
05.2021 - 04.2023
- Operated tractor trailers for long distance hauls over interstate highways.
- Performed pre-trip inspections on all assigned equipment prior to each shift.
- Verified load security and accuracy of delivery documents.
- Communicated with dispatchers regarding pickup and delivery times, delays.
- Monitored hours of service compliance using electronic logging devices.
Store Manager
Starbucks Coffee
01.2017 - 05.2021
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Manager
Starbucks
Charlotte, NC
10.2016 - 01.2017
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Lead Line Cook Manager
Olive Garden Restaurant
Rock Hill, SC
01.2016 - 01.2017
- Improved employee performance by providing constructive suggestions and encouragement.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Assisted in food inventory and control while properly receiving and storing delivered items.
Assistant Kitchen Manager
Texas Roadhouse
Rock Hill, SC
01.2013 - 01.2016
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Maintained budgeted food costs using tools within inventory management system.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Line Cook
Outback Steakhouse
Rock Hill, SC
11.2007 - 01.2013
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Cooked multiple orders simultaneously during busy periods.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High school diploma -
Rock Hill High School
Rock Hill, SC06-2007
Skills
- Account management
- Time management
- Customer relationship management
- Employee training
- Client retention
- Operations
Certification
CDL A, Driver's License
Timeline
Account Manager
Ecolab
04.2023 - Current
CDL Class A Driver
H&T Jackson Transport LLC
05.2021 - 04.2023
Store Manager
Starbucks Coffee
01.2017 - 05.2021
Assistant Manager
Starbucks
10.2016 - 01.2017
Lead Line Cook Manager
Olive Garden Restaurant
01.2016 - 01.2017
Assistant Kitchen Manager
Texas Roadhouse
01.2013 - 01.2016
Line Cook
Outback Steakhouse
11.2007 - 01.2013
High school diploma -
Rock Hill High School
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