Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Nicholas B Hefler

Nicholas B Hefler

San Diego,CA

Summary

Passionate, Motivated, University-Educated as well as work experience professional with an aptitude for teamwork & customer service; Seeking a career in substance abuse rehabilitation to help improve the business development while exhibiting excellent customer service to clientele.

Overview

11
11
years of professional experience

Work History

Server

Cheesecake Factory
08.2019 - 01.2023
  • Was a pick-up guy for everyone's shifts from Serving, Prep, dishwasher, busser and food server.
  • Some days I worked from open to close
  • During COVID a decision was made to layoff off the most recent hires, which I was
  • Cheesecake factory attempted to call me two times to recommit my career path with CF
  • Was the go-to guy when people called in sick
  • While a server, I would make recommendations to diners to order food to increase the bill as much as possible
  • The higher the biller, the higher the tips
  • Had customers that would wait over 20 minutes to sit in my section - Regular customers loved me
  • Highest paid server due to tips

Barback / Busser / Lead Server / Prep / Dishwasher

California Pizza Kitchen
09.2016 - 08.2019
  • Was the go-to guy when employees would call in sick
  • Have the menu memorized
  • Self & Money Motivated
  • Worked well with others raising the bar for employees

Contracting Agent

Aerotek
10.2017 - 09.2018
  • Company Overview: #1 Staffing agency in the country
  • #1 Staffing agency in the country
  • Hired/employed over 50 contractors
  • #1 Staffing agency in the country

Sales Team

Jerome's Furniture
03.2016 - 10.2017
  • Ranked first in quality and volume within first month within company
  • Sold the most volume in warranties 5 out of the 7 months employed
  • Prospected new business outside of the retail location maintaining a 5-10% close rate
  • Maintained rapport and followed up with an accurate record of sales and client contacts
  • Networked proficiently at industry and manufacturer events
  • Paid attention to client business goals and related products to objectives
  • Exceeded weekly sales quotas 100% of the time after the training period

Busser/ Barback / Lead Server

Lucille's BBQ
12.2012 - 01.2016
  • Diligently enhanced the sales of daily specials & amp; signature dishes by 55% through effective promotion & amp; recommendations to guests (up-selling) appetizers, Daily Specials to added sides & deserts
  • Effectively demonstrated high quality etiquette and professionalism while interacting with guests, enhancing the guests' dining experience: (Source: Lucille's BBQ survey feedback)
  • Methodically tailored customer care to adjust to the individual needs of each costume's dining experience
  • Received Award by management team for Employee of the Month & Employee of the Year for 2014
  • Demonstrated determination and strong work ethic & a hard-working mentality while providing exceptional customer care

Orientation Leader

Department of Student Affairs, Cal Poly Pomona
04.2012 - 12.2013
  • Created various effective methods of motivation to incoming students through collecting & compiling interpersonal data used to inspire school spirit and persuade future students to be involved and excited about the opportunities and resources that are offered by Cal Poly Pomona
  • Gave over 40 informational presentations to large audiences ranging from 150 to 200 students

Leaders Inspire Leaders Project
04.2012 - 12.2013
  • Effectively lead & spoke to over 3,000 incoming college students about the overall University experience and how to gain the most from Cal Poly Pomona by informing them of the amenities and programs offered by the school
  • Researched & amp; collected data regarding the College dropout rate; Compiled & applied various strategies to combat the causes of students dropping out of the university while in the early stages of admission
  • Used research information to enrich New Student Presentations

Education

California Food Handlers - undefined

01.2018

Business Administration: Marketing & Sales concentration

California State Polytechnic University
Pomona
01.2017

High School Diploma - undefined

Chino Hills High School
Chino Hills
01.2011

Skills

  • Patient education and advocacy
  • Mental health support
  • Interdisciplinary teamwork
  • Plan rehabilitation strategies
  • Wellness promotion
  • Oral communication
  • Patient advocacy
  • Individualized care plans
  • Substance abuse counseling
  • Interpersonal communication

Timeline

Server

Cheesecake Factory
08.2019 - 01.2023

Contracting Agent

Aerotek
10.2017 - 09.2018

Barback / Busser / Lead Server / Prep / Dishwasher

California Pizza Kitchen
09.2016 - 08.2019

Sales Team

Jerome's Furniture
03.2016 - 10.2017

Busser/ Barback / Lead Server

Lucille's BBQ
12.2012 - 01.2016

Orientation Leader

Department of Student Affairs, Cal Poly Pomona
04.2012 - 12.2013

Leaders Inspire Leaders Project
04.2012 - 12.2013

California Food Handlers - undefined

High School Diploma - undefined

Chino Hills High School

Business Administration: Marketing & Sales concentration

California State Polytechnic University

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