Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Bishop

Cibolo

Summary

Proactive and productive team member with experience in supervising daily operations and ensuring quality service standards. Skilled in coaching teams and resolving customer complaints, contributing to a positive, efficient work environment and high customer satisfaction.

I am very interested and willing to put in the work to learn more and different skill sets. I am driven and hard working in anything I do in life. I am reliable and dependable and would consider myself a good asset to any team.

Overview

12
12
years of professional experience

Work History

Manager

Longhorn Cafe
San Antonio
02.2019 - Current
  • Supervising daily operations and ensuring quality service standards.
  • Managing staff cross-training to optimize team performance.
  • As managers, we often times are needed to work on a station so are required to be efficient in all areas of the store.
  • Multitasking is a huge part of my daily expectations as I am usually managing the shift from the grill or fryer.
  • Handling guests in a timely and professional manner, and always resolving customer complaints to maintain a positive experience for them.
  • Ensuring staff is complying with health and safety regulations set by the health department and the company.
  • Monitoring staff performance and addressing issues.
  • Coaching and training team members in order to improve their job performance.
  • Completing thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Providing leadership during times of organizational change or crisis situations.
  • Assigning tasks to associates to fit skill levels and maximize team performance.

Grill Cook

Longhorn Cafe
San Antonio
02.2013 - 02.2019
  • Prepared and grilled a variety of foods to order.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • As a grill cook, we are considered the leader of the kitchen. We regulate how fast the flow of the kitchen needs to be to ensure good ticket times and great food quality overall.
  • Cross-trained to do all kitchen and Front of House positions.
  • Knowledgeable on the register, and often dealing with customers.
  • Maintained cleanliness and organization of the grill station.
  • Followed food safety guidelines during food preparation.
  • Assisted team in assembling and serving dishes promptly.
  • Trained new cooks on grilling techniques and station procedures.

Education

High School Diploma -

East Central High School
San Antonio, TX
05-2016

Skills

  • Staff training
  • Operational management
  • Customer conflict resolution
  • Multitasking
  • Team leadership
  • Time management/punctual
  • Customer focused
  • Service oriented

Timeline

Manager

Longhorn Cafe
02.2019 - Current

Grill Cook

Longhorn Cafe
02.2013 - 02.2019

High School Diploma -

East Central High School

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