Nicholas Blackmon
Greenville,AL
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over six years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing six years of progressive experience. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Greenville Equipment Center
Greenville, Alabama
08.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
Technician
IDS International
Montgomery, AL
04.2020 - 08.2020
- Evaluated blueprints and drawings to determine the best cutting techniques.
- Operated concrete saws, drills, grinders, and other tools to cut concrete surfaces.
- Inspected equipment for safe operation prior to use.
- Performed maintenance on tools and equipment according to manufacturer specifications.
- Set up work areas with necessary safety devices and materials.
- Kept records of all cuts made during a job.
- Assisted in loading and unloading of supplies from trucks or trailers.
- Measured, marked, and cut out patterns on concrete surfaces using hand-held power saws.
- Followed safety protocols when operating heavy machinery.
General Manager
Greenville Tire Company
Greenville, AL
03.2015 - 11.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Associates Degree in Automotive Technology - Automotive Technology
Trenholm State Technical College
TrenholmMontgomery Alabama03-2010
High School Diploma -
Greenville High School
Greenville Alabama05-2007
Skills
- Workplace Safety
- Performance Evaluations
- Culture development
- Policy and Procedure Enforcement
- Inventory Management
- Customer Service Management
- Service Documentation
- Resource Allocation
- Budget Control
- Employee Training and Development
- Conflict Resolution
- Estimating and Quoting
- Relationship Building
- Goal Setting
- Customer Service
- Work Planning and Prioritization
- Strategic business planning
- Service Quality Management
- Staff Supervision
- Shift Scheduling
- Schedule Management
- Problem-Solving
- Time Management
- Service and Parts Teams Management
- Regulatory Compliance
- Leadership Development
- Technical Troubleshooting
- Compliance Enforcement
- Operational Efficiency
- Trustworthy and Honest
- Employee Supervision
Accomplishments
- OSHA 10 Certification
- Year over year growth in current service department
References
References available upon request.
Timeline
Service Manager
Greenville Equipment Center
08.2020 - Current
Technician
IDS International
04.2020 - 08.2020
General Manager
Greenville Tire Company
03.2015 - 11.2019
Associates Degree in Automotive Technology - Automotive Technology
Trenholm State Technical College
High School Diploma -
Greenville High School
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