Nicholas Bolognese
Clearwater,FL
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining inventory processes at Dynabrade. Skilled in technical solutions and adept in sales, I excel in fast-paced environments, consistently achieving company goals. My strong problem-solving abilities and empathetic communication have driven success in various roles, from A/V Tech to Call Center Agent.
Overview
38
38
years of professional experience
Work History
Temp Employee
Alliance
08.2019 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Call Center Agent
Ambs Call Center
05.2018 - 06.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Inventory Manger
Dynabrade
01.2011 - 04.2018
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Call
Sykes/ Chase Bank
04.2007 - 12.2010
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Inventory Control
Johnson-Rose Corp
12.2003 - 04.2007
- Improved warehouse organization by overseeing inventory control processes and conducting regular audits.
- Managed inventory control, reducing waste and lowering product costs.
- Managed inventory control, ensuring adequate supplies were available for daily operations.
- Reduced waste and improved efficiency by optimizing inventory control systems.
Sales Person
Earthlink
09.1997 - 12.2003
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
A/V Tech
Total Audio Visual Services
03.1987 - 08.1997
- Ordered and maintained all recreational equipment.
- Traveled And Did Live Concerts Across America
- Set-up and Break down of Shows
- Worked Camera's, Audio Boards and Video Walls
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
Education
Associate of Arts - Music Business
Art Institute of Atlanta/ Music Bossiness
Atlanta GA06-1989
Skills
- Sales experience
- Technical skills
- Fluent in multiple languages
- Supply restocking
- Inventory replenishment
- Strong problem solver
- Travel planning
- Multi-line phone proficiency
- Records management
- Sage 50 US
- Inventory control
- Staff supervision
Timeline
Temp Employee
Alliance
08.2019 - Current
Call Center Agent
Ambs Call Center
05.2018 - 06.2019
Inventory Manger
Dynabrade
01.2011 - 04.2018
Call
Sykes/ Chase Bank
04.2007 - 12.2010
Inventory Control
Johnson-Rose Corp
12.2003 - 04.2007
Sales Person
Earthlink
09.1997 - 12.2003
A/V Tech
Total Audio Visual Services
03.1987 - 08.1997
Associate of Arts - Music Business
Art Institute of Atlanta/ Music Bossiness
Similar Profiles
Miguel OrtizMiguel Ortiz
Production Worker at AllianceProduction Worker at Alliance
CHRISTINE MACKCHRISTINE MACK
Community Health Worker at AllianceCommunity Health Worker at Alliance
Prabhjot Prabhjot null
Canadian Work Experience at AllianceCanadian Work Experience at Alliance