Nicholas Bolognese
Clearwater,FL
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining inventory processes at Dynabrade. Skilled in technical solutions and adept in sales, I excel in fast-paced environments, consistently achieving company goals. My strong problem-solving abilities and empathetic communication have driven success in various roles, from A/V Tech to Call Center Agent.
Overview
38
38
years of professional experience
Work History
Temp Employee
Alliance
Clearwater, FL
08.2019 - Current
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Call Center Agent
Ambs Call Center
Tampa, FL
05.2018 - 06.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Inventory Manger
Dynabrade
Clarence, NY
01.2011 - 04.2018
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Call
Sykes/ Chase Bank
Amherst, NY
04.2007 - 12.2010
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Inventory Control
Johnson-Rose Corp
Lockport NY
12.2003 - 04.2007
- Improved warehouse organization by overseeing inventory control processes and conducting regular audits.
- Managed inventory control, reducing waste and lowering product costs.
- Managed inventory control, ensuring adequate supplies were available for daily operations.
- Reduced waste and improved efficiency by optimizing inventory control systems.
Sales Person
Earthlink
Atlanta GA
09.1997 - 12.2003
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
A/V Tech
Total Audio Visual Services
Atlanta GA
03.1987 - 08.1997
- Ordered and maintained all recreational equipment.
- Traveled And Did Live Concerts Across America
- Set-up and Break down of Shows
- Worked Camera's, Audio Boards and Video Walls
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
Education
Associate of Arts - Music Business
Art Institute of Atlanta/ Music Bossiness
Atlanta GA06-1989
Skills
- Sales experience
- Technical skills
- Fluent in multiple languages
- Supply restocking
- Inventory replenishment
- Strong problem solver
- Travel planning
- Multi-line phone proficiency
- Records management
- Sage 50 US
- Inventory control
- Staff supervision
Timeline
Temp Employee
Alliance
08.2019 - Current
Call Center Agent
Ambs Call Center
05.2018 - 06.2019
Inventory Manger
Dynabrade
01.2011 - 04.2018
Call
Sykes/ Chase Bank
04.2007 - 12.2010
Inventory Control
Johnson-Rose Corp
12.2003 - 04.2007
Sales Person
Earthlink
09.1997 - 12.2003
A/V Tech
Total Audio Visual Services
03.1987 - 08.1997
Associate of Arts - Music Business
Art Institute of Atlanta/ Music Bossiness
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