Nicholas Booth
Los Angeles,United States
Summary
Solution-oriented and self-starting care specialist and analyst, with a wide variety of professional experiences that cross multiple industries and work environments. Adept at managing workflow of multiple departments and motivating self and others. Passionate about providing top customer care support and technology services.
Overview
14
14
years of professional experience
Work History
Creative Writer
Freelance/Writing Think
Los Angeles, CA
12.2014 - Current
- Decreased project timeline by creating comprehensive and efficient outlines to streamline workflow and organize relative research and substantiated facts.
- Led rewrites and edits that assisted in increasing the budget of a project by thirty eight percent.
- Develop structural outlines that established clear and concise creative chapters for approval by major Agencies.
- Effectively polished and edited drafts that helped secure nearly $4.7 Million in additional funding
- Written and edited content for projects budgeted up to $5.5 Million.
- Successfully established a consistent model to allow the fact checking of information to be applied to relative subjects through formatted spreadsheets and data entry practices.
- Achieved coverage on a multitude of subjects, including academic, social and political policies, while delivering under deadlines and maintaining a high-level of execution.
- Edit and restructured a multitude of writers’ essays to successfully submit for publish.
SALES ASSOCIATE/CUSTOMER CARE, SPECIALIST, Sales Associate
Coast To Coast Computer Products
Los Angeles, California
06.2011 - 05.2012
- Provided exceptional customer support, resolving product setup, troubleshooting, and issue resolution for hundreds of customers.
- Utilized strong product knowledge to diagnose and resolve technical issues, ensuring a high level of customer satisfaction.
- Collaborated cross-functionally to escalate and resolve complex customer issues, ensuring timely resolution.
- Consistently achieved or exceeded customer care targets, including response time and customer satisfaction ratings.
- Boosted follow up leads by twenty percent.
- Improved introduction rate to potential new clients by thirty percent.
Assistant Networking Contractor/Data EntrySpecialist
Faith Water Capital
Tucson, Arizona
04.2009 - 05.2011
EntrySpecialisty's CRM system.
Associate Producer and Director
University of Arizona Athletics Department
Tucson, AZ
06.2010 - 12.2010
- Illustrated ability to oversee new projects and direct new and unfamiliar team members to work successfully together in a high- pressure environment.
- Selected and organized multiple departments while establishing a consistent collaborative culture for multiple artists to thrive working independently and as a team to deliver content for a major public institution.
- Oversaw and coordinated between multiple divisions to effectively produce content while reporting in timely manner to Sr level.
- Demonstrated a unique eye for creativity while accomplishing goals effectively under strict budget and time constraints.
- Managed content flow under high pressure deadlines, while effectively staying under budget.
Education
Sociology
University of Arizona
05.2011
Skills
- Communication
- Creative Writing & Production
- Software Product Knowledge
- Telecommunications
- Typeform
- Customer Service
- Lucy
- Travel
- Computer Skills
- Critical Thinking
- Planning & Organizing
- Technical Writing
- Formatting Abilities
- Publishing Knowledge
- Research Skills
- Public Performance Experience
- Conflict Resolution
- Microsoft Office
- Team Management
- Data Management
- Relationship Building
Interests
Tech Content Writing and Copywrite Travel
Entertainment Communications
Timeline
Creative Writer
Freelance/Writing Think
12.2014 - Current
SALES ASSOCIATE/CUSTOMER CARE, SPECIALIST, Sales Associate
Coast To Coast Computer Products
06.2011 - 05.2012
Associate Producer and Director
University of Arizona Athletics Department
06.2010 - 12.2010
Assistant Networking Contractor/Data EntrySpecialist
Faith Water Capital
04.2009 - 05.2011
Sociology
University of Arizona
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