Nick Borowy
Perry Hall,MD
Summary
Enthusiastic Sales driven Branch Manager who is eager to operate and enhance a work environment, and grow customer relations. 2+ years of sales experience and 6+ years of Branch Management experience. Team leader and love to teach and motivate others. Easy to work with and have a personality and work ethic that makes others around me better. Efficient worker and time management oriented. Customer service driven, and communicate in a timely and professional matter.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Northeastern Supply Inc
Baltimore, MD
09.2016 - 03.2024
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Inside Sales Representative
Northeastern Supply Inc
Baltimore, MD
10.2014 - 10.2016
- Provided customers with product information, pricing and availability.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Customer Service Representative
Northeastern Supply Inc
Baltimore, MD
10.2012 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Job Supervisor
Lehnhoff's Landscaping
Baltimore, MD
03.2011 - 10.2012
- Supervised and coordinated the work of employees to ensure all tasks were completed in a timely manner.
- Developed processes for efficient workflow and improved customer service.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in developing departmental budgets by analyzing expenditures and recommending cost-saving measures.
- Reviewed job descriptions periodically to ensure accuracy of position requirements.
Food Service Worker
Harpoon Hanna's
Fenwick Island, DE
05.2009 - 09.2010
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Education
Business Administration And Management
Salisbury University
Salisbury, MDBusiness Administration and Management
Mount St Mary's University
Emmitsburg, MDSkills
- Business Development
- Customer Service
- Relationship Building
- Sales Development
- Excels in team leadership
- Coaching and Mentoring
Affiliations
- Brother with disability/ Special olymics
- Golfing
- Soccer
Accomplishments
- Golfer of year Senior Year High School
- Golf Channel Amateur tour
- NIKE Amateur tour
Certification
- ICPI certified
Timeline
Branch Manager
Northeastern Supply Inc
09.2016 - 03.2024
Inside Sales Representative
Northeastern Supply Inc
10.2014 - 10.2016
Customer Service Representative
Northeastern Supply Inc
10.2012 - 10.2014
Job Supervisor
Lehnhoff's Landscaping
03.2011 - 10.2012
Food Service Worker
Harpoon Hanna's
05.2009 - 09.2010
Business Administration And Management
Salisbury University
Business Administration and Management
Mount St Mary's University
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