Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Bounds

Houston,TX

Summary

Dedicated, hardworking customer service professional with management, marketing, and sales experience. Highly experienced in customer relations, professional communications, and organizational management.

Overview

7
7
years of professional experience

Work History

Restaurant Floor Manager

Sake Toro
10.2021 - 02.2023
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.

Marketing Representative

Delta Farm Products
04.2020 - 08.2021
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Worked and communicated with customers face to face and via the internet
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Maintained relationships with other companies and business entities, monitored communication lines and answered phones

Server/Bartender

Sushi Axiom
01.2016 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

No Degree - Marketing

The University of Texas At Dallas
Richardson, TX
06.2024

High School Diploma -

Cypress Creek High School
Houston, TX
06.2015

Skills

  • Business Operations Expertise
  • Full Service Restaurant Background
  • Order Delivery Practices
  • Customer Service Best Practices
  • Workflow Optimization
  • Food Service Background
  • Brand Management
  • Customer Relations
  • Retail Sales Customer Service
  • Staff Training
  • Sales Expertise

Timeline

Restaurant Floor Manager

Sake Toro
10.2021 - 02.2023

Marketing Representative

Delta Farm Products
04.2020 - 08.2021

Server/Bartender

Sushi Axiom
01.2016 - 03.2020

No Degree - Marketing

The University of Texas At Dallas

High School Diploma -

Cypress Creek High School

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Nicholas Bounds