Nicholas Bousquet
Sun valley,California
Summary
Versatile and results-driven professional with a proven track record in the transportation and customer service sectors, notably at A&D Express. Excelled in safe driving and vehicle maintenance, alongside fostering team growth and enhancing customer satisfaction. Skilled in GPS route planning and effective communication, consistently achieving operational excellence and safety compliance.
Overview
28
28
years of professional experience
Work History
Truck Driver
A&D Express
03.2021 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
CDL Instructor
GSF Trucking School
07.2020 - 03.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
The Radiator Shop
Manager/quality Control
02.1997 - 01.2009
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Construction Wireman
IBEW Local 11
01.2016 - 01.2019
- Enhanced project efficiency in solar field, construction processes implementing time-saving techniques.
- Minimized downtime due to equipment malfunctions by performing routine maintenance checks and addressing issues promptly.
- Ensured safety compliance on job sites by conducting regular inspections and enforcing strict adherence to safety protocols.
- Contributed to a positive work environment by fostering teamwork, open communication, and recognizing the achievements of fellow crew members.
Customer Service Representative Team Lead
Kitchen Collection
01.2009 - 01.2013
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Education
GED - General
Excel High School
Tampa, FL07.2008
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Vehicle inspection
- DOT compliance
- Long-haul driving
- Load security
- GPS and route planning
- Vehicle maintenance
- Inclement weather driving
- Route management
- Equipment operation
Timeline
Truck Driver
A&D Express
03.2021 - Current
CDL Instructor
GSF Trucking School
07.2020 - 03.2021
Construction Wireman
IBEW Local 11
01.2016 - 01.2019
Customer Service Representative Team Lead
Kitchen Collection
01.2009 - 01.2013
The Radiator Shop
Manager/quality Control
02.1997 - 01.2009
GED - General
Excel High School
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