Nicholas Bovee
WICHITA
Summary
Dedicated Outdoor Specialist experienced in enhancing customer satisfaction through exceptional service and product knowledge. Delivered impactful results in retail management by leading teams and optimizing operational processes to improve customer engagement.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Outdoor Specialist
REI Co-op
Wichita, KS
08.2022 - Current
- Assisted customers in selecting outdoor gear, enhancing product knowledge and satisfaction.
- Conducted workshops on outdoor skills, fostering community engagement and participation.
- Collaborated with team members to optimize store layout for improved customer experience.
- Maintained inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to create engaging in-store displays that highlighted seasonal products.
- Developed and implemented processes for organizing merchandise, increasing accessibility for customers.
Assistant General Manager
Skechers
Wichita, KS
12.2020 - 08.2022
- Led recruitment and training initiatives, enhancing team performance and operational efficiency.
- Streamlined inventory management processes, improving product availability and reducing stock discrepancies.
- Developed and implemented staff scheduling strategies, optimizing labor costs while maintaining service standards.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Mentored junior staff in customer service best practices, elevating overall customer satisfaction ratings.
- Conducted regular performance evaluations, providing actionable feedback to enhance individual and team productivity.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Sales Manager
The Vitamin Shop
Wichita, KS
12.2018 - 12.2020
- Led team in achieving sales targets through effective product knowledge and customer engagement strategies.
- Developed training programs to enhance staff performance and product expertise across sales floor.
- Analyzed customer feedback to refine service approaches, improving overall customer satisfaction ratings.
- Streamlined inventory management processes, ensuring optimal stock levels aligned with sales trends.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Manager
Freebirds World Burrito
Wichita, KS
01.2016 - 12.2018
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Implemented cost-saving measures, optimizing inventory management processes.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and executed marketing strategies to increase customer engagement and brand loyalty.
- Streamlined workflow processes, enhancing service speed and customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
Server Trainer
Abuelo's Restaurant
Wichita, KS
05.2012 - 01.2016
- Conducted ongoing training sessions to improve service efficiency and accuracy.
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for staff.
- Mentored team members to foster a collaborative work environment.
- Coordinated with management to address training needs and operational challenges.
Education
Associate of Science - Accounting
Butler Community College
El Dorado, KS12-2026
Skills
- Outdoor navigation
- Map reading proficiency
- Cash handling
- Product merchandising
- Task delegation
- Inventory management
- Time management
- Multitasking and organization
- Decision-making
- Creative thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved Inventory Effeciency by introducing Excel for Stocking tasks.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Outdoor Specialist
REI Co-op
08.2022 - Current
Assistant General Manager
Skechers
12.2020 - 08.2022
Assistant Sales Manager
The Vitamin Shop
12.2018 - 12.2020
Manager
Freebirds World Burrito
01.2016 - 12.2018
Server Trainer
Abuelo's Restaurant
05.2012 - 01.2016
Associate of Science - Accounting
Butler Community College