Nicholas Bowles
Portland,OR
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and analysis.
Strong background in customer service with strong time management skills and the capability to thrive in fast-paced, dynamic environments.
Overview
14
14
years of professional experience
Work History
Supervisor
UPS
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Server
Olive Garden
12.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bethany's Table
01.2010 - 11.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Business Administration And Management
Portland State University
Portland, OR12.2022
Skills
- Goal-Oriented
- Strategic Planning
- Priority management
- Business Administration
Timeline
Supervisor
UPS
09.2021 - Current
Server
Olive Garden
12.2017 - 07.2019
Server
Bethany's Table
01.2010 - 11.2017
Bachelor of Science - Business Administration And Management
Portland State University
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