Nicholas Braham
Santee,CA
Summary
Highly-motivated Individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR/Estimator
Philip Thearles Autowerks
Santee, CA
09.2024 - Current
- Write preliminary estimates for walk in customer inquiring about the cost of repairs
- Contact and update customer on repair status throughout the repair process while documenting all communication with them
- Review estimates in the final stages and send supplements to insurance if need be.
- ensure paperwork and payment have been received when closing files
- Review files and ensure that techs and painters are being paid correctly based on the repair hours in the estimates
- Review final paperwork ensuring all aspects of the job are complete and ready to close
- Contact customers to notify them when their vehicle is ready for pick up
- Contact insurance carriers for payments, supplements, and questions about the claims
Remote Estimator
Snapsheet
Houston, TX
06.2023 - 09.2024
- Review and analyze photos from insurance companies to write accurate estimate based on guidelines set by the carrier and the state
- Contact shops repairing the vehicles to discuss estimates and negotiate rates to reach an agreed price
- Accurately document phone calls and discussions with shops and vendors
- Finalize a summary capturing the estimate and thoughts behind the decisions made on a estimate
- Lock final estimates within CCC and send copies to the carrier and shops
- Accurately document all communications with repair shops, insurance carriers, and customers.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Participated in industry conferences and workshops to stay informed on best practices in estimation.
Auto Collision Estimator
Philip Thearles Autowerks
Santee, CA
02.2021 - 06.2024
- Handle all walk in customers and customers that come in with questions
- I write and handle both customer pay jobs, and insurance jobs
- Use both CCC and Mitchell Connect to write estimates
- I have excellent verbal and communication skills
- Hard working and dedicated to making the repair process as easy as possible for customers.
Maintenance
Philip Thearles Autowerks
Santee, CA
08.2018 - 02.2021
- In charge of opening and closing the building before and after work
- Make sure the shop was clean and trash free
- Move car around lot as needed
- Help techs with anything they needed, including forklifting jig benches and helping remove and install truck beds
- Deliver and pick up vehicles from varies dealerships we work with
- Pick up and drop off customer at home when needed
- Make any runs to vendors when needed.
Lead Lot Porter/Detailer
BOB STALL CHEVROLET
La Mesa, CA
09.2015 - 08.2018
- Move and organize vehicles around lot
- Open and close building depending on the shift I was working
- Detail any new cars sold or getting sold
- Wash cars weekly on lot to make sure they were presentable to people looking to buy them
- Clean the lot as needed
- Drives car to the gas station to fill up when sold
- Deliver cars to customers when needed.
Lot Porter/Detailer at Body Shop
Penske Automotive Group
La Mesa, CA
06.2014 - 08.2015
- Detail vehicles after they were repaired
- Collect trash around lot every day
- Clean lot as needed
- Help open and close the shop every morning and night
- Help techs with repairs when needed
- Assist customers and vendors with finding vehicles on lot.
Burger King Cook
Burger King
Lakeside, CA
02.2013 - 06.2014
- Help prep food and ingredients for cooking
- Cook and prep all the food for customers
- Close and clean all food equipment
- Sweep and mop the whole store
- Take out trash around the store.
Education
High school diploma -
West Hills High School
06.2012
Skills
- Insurance experience (4 years)
- Customer service (6 years)
- Computer skills (10 years)
- Automotive (8 years)
- Automotive estimating (4 years)
Certification
- Texas insurance license
- New York insurance license
References
References available upon request.
Timeline
CSR/Estimator
Philip Thearles Autowerks
09.2024 - Current
Remote Estimator
Snapsheet
06.2023 - 09.2024
Auto Collision Estimator
Philip Thearles Autowerks
02.2021 - 06.2024
Maintenance
Philip Thearles Autowerks
08.2018 - 02.2021
Lead Lot Porter/Detailer
BOB STALL CHEVROLET
09.2015 - 08.2018
Lot Porter/Detailer at Body Shop
Penske Automotive Group
06.2014 - 08.2015
Burger King Cook
Burger King
02.2013 - 06.2014
High school diploma -
West Hills High School
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