Nicholas Brassell
Maumelle,Arkansas
Summary
Versatile and skilled performer with solid foundation in various performance arts. Proven ability to captivate audiences, adapt to diverse roles, and deliver memorable performances. Strong emphasis on teamwork and ensuring successful outcomes. Known for reliability, flexibility, and keen focus on achieving collective goals.
Overview
10
10
years of professional experience
Work History
Cashier Supervisor
Conway Corporation
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Updated documentation, reports, and spreadsheets with financial information.
- Worked with multiple departments to check proper billing information.
- Assisted customers with utility service payments via in-person, mail, or electronic transactions.
- Managed cash drawer, balanced accounts, and processed returned payments.
- Addressed customer inquiries regarding billing or service issues and escalated to the appropriate departments.
- Handled distribution of mail across multiple Conway Corp campuses.
- Proficient in using customer service software and performing data entry tasks.
- Maintained accurate records and processed large volumes of numerical data
Lead Teller
First Security Bank
04.2024 - 12.2024
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Replenished ATM funds in empty canisters prior to validation process.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
Manager
Extreme Escape Games
09.2021 - 01.2024
- Managed all aspects of daily operations, including scheduling, inventory management, and customer service to ensure smooth operations and exceptional customer experiences.
- Drove sales growth through strategic marketing initiatives, partnerships with local businesses, and effective pricing strategies.
- Trained and mentored staff on industry best practices, safety protocols, and customer service standards to uphold a high-quality experience for all guests.
- Led a team of 10 staff members in executing immersive and challenging escape room experiences for over 1,500 customers monthly.
- Enhanced customer experience by providing immersive and engaging performances in various escape room scenarios.
- Consistently received positive reviews from customers, highlighting commitment to excellence in both acting and customer service roles.
- Increased repeat business by building rapport with customers and encouraging them to try other escape rooms offered by the company.
- Contributed to the design of new escape room themes, leading to an increased variety of immersive experiences for customers.
- Supported facility operations by performing routine maintenance tasks on sets and props, ensuring optimal functionality during each game.
- Provided exceptional problem-solving support during games, helping teams successfully complete challenges within allotted time frames.
- Skilled at working independently and collaboratively in a team environment.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Millers Thrillers Haunted Woods
10.2021 - 10.2023
- Oversaw a team of 40 actors, decorators, and maintenance staff to ensure a well-coordinated and immersive haunted woods experience for visitors.
- Conducted performance evaluations, provided training, and fostered a positive work environment to maximize team motivation and productivity.
- Developed and implemented creative strategies to enhance visitor experience and increase ticket sales.
- Oversaw daily operations, including scheduling, budget management, and maintenance of attractions.
- Resolved customer inquiries and complaints promptly, fostering a positive reputation for the haunted woods.
Supervisor
Publix
11.2020 - 01.2023
- Train and mentor staff on store policies, procedures, and product knowledge to ensure a premier customer experience.
- Maintained cleanliness, organization, and safety standards in compliance with health regulations and company policies.
- Monitored daily operations to identify areas for improvement and implemented strategies to increase efficiency.
- Collaborated with management to set and achieve departmental goals and objectives, resulting in increased productivity and customer satisfaction.
Performer
Walt Disney World
11.2017 - 05.2020
- Collaborated with fellow performers and stage crew to create memorable and seamless entertainment experiences for the WDW Company.
- Maintained character integrity and followed Disney performance guidelines to deliver authentic and magical moments for guests of all ages.
- Engaged audiences of all ages through musical performances and interactive experiences at Disney theme parks.
- Adapted performances to different venues and audiences, ensuring maximum impact and entertainment value for the WDW Company.
Teller
U.S Bank
06.2015 - 08.2017
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Assisted in resolving customer inquiries and concerns while providing exceptional customer service.
- Balanced cash drawer daily in accordance with bank policies and procedures.
- Ensured compliance with banking regulations and security procedures to protect customers and the bank's assets.
Education
High School Diploma -
Home Life Academy
Clermont, FL12.2014
Psychology and Cognitive Science - Psychology and Cognitive Science
McMaster University
09.2020
Skills
- Leadership
- Excellent Customer Service
- Communication
- Team-Building
- Time Management
- Problem Solving
- Organized
- Financial services
- Interpersonal communication
- Branch Management
- Cash tendering
- Performing
Languages
Spanish
Limited Working
English
Native or Bilingual
Personal Information
Title: Manager / Performer
Timeline
Cashier Supervisor
Conway Corporation
12.2024 - Current
Lead Teller
First Security Bank
04.2024 - 12.2024
Manager
Millers Thrillers Haunted Woods
10.2021 - 10.2023
Manager
Extreme Escape Games
09.2021 - 01.2024
Supervisor
Publix
11.2020 - 01.2023
Performer
Walt Disney World
11.2017 - 05.2020
Teller
U.S Bank
06.2015 - 08.2017
Psychology and Cognitive Science - Psychology and Cognitive Science
McMaster University
High School Diploma -
Home Life Academy
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