Summary
Overview
Work History
Education
Skills
Organizations
Websites
Timeline
Generic
Nicholas Braxton

Nicholas Braxton

Chicago,IL

Summary

Dynamic and results-oriented professional with a diverse background encompassing experience in Tech Sales. Possesses a solid foundation in sales strategies, market analysis, and customer relationship management, coupled with a keen understanding of marketing principles and consumer behavior. Skilled in identifying opportunities, crafting compelling sales pitches, and fostering long-term client relationships. Known for prioritizing safety, efficiency, and customer satisfaction in all endeavors.

Overview

5
5
years of professional experience

Work History

Student

Course Careers
Remote
01.2024 - Current
  • Learned B2B/B2C cold outreach tactics for relevant channels
  • Familiarized myself with widely used CRM's such as Salesforce and HubSpot
  • Intensely studied sales terminology, ideal customer profiles, organization structure, buyer personas, prospecting, sales cycles, researching, and sales cadence.

School Bus Driver

First Student
Dekalb, IL
06.2022 - 05.2023
  • Provided outstanding customer service by assisting passengers, addressing concerns, and maintaining a positive and welcoming atmosphere.
  • Collaborated with colleagues and management to ensure smooth operations and resolve any issues promptly.
  • Managed and adhered to strict schedules, consistently achieving on-time arrivals and departures.

Utility Worker/Bus Driver

Transdev
Dekalb, IL
08.2020 - 06.2022
  • Safely operated and maintained utility vehicles and buses, adhering to traffic regulations, safety protocols, and company policies to ensure the secure transportation of passengers and materials.
  • Demonstrated problem-solving skills and adaptability in handling unexpected challenges, such as traffic delays, vehicle breakdowns, or adverse weather conditions, to ensure continuity of service.
  • Participated in training programs and safety meetings to enhance skills and knowledge in vehicle operation, safety procedures, and customer service techniques.

Customer Service Representative

Family Dollar
Chicago, IL
10.2019 - 08.2020
  • Engaged with customers in a courteous and professional manner, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
  • Accurately handled customer funds and processed transactions with a POS system.
  • Built and maintained strong relationships with clients through regular communication, follow-up, and personalized assistance, fostering loyalty and trust.

Intern

Omega Tax & Accounting
Chicago, IL
06.2019 - 09.2019
  • Supported administrative tasks, such as scheduling appointments, maintaining filing systems, and preparing reports, contributing to the efficient operation of the tax office.
  • Utilized CRM software to manage client information, track interactions, and follow up on leads, ensuring effective communication and relationship management.
  • Sourced previous customers to prospects and made outbound calls to update information & provide possible assistance.

Education

BS in Business Marketing -

Northern Illinois University
01.2025

Certification - Tech Sales

CourseCareers,
true
03-2024

Skills

  • Customer Relationship Management
  • Customer Service & Communication
  • Prospecting & Sales Outreach
  • Teamwork & Critical Thinking
  • Microsoft Office
  • SaaS Salesforce/Hubspot
  • Cold Outreach
  • Leads Prospecting

Organizations

  • Black Student Union (BSU)-NIU
  • Black Male Initiative(BMI)-NIU
  • Association of Black Psychologists(AbPsi)-NIU

Timeline

Student

Course Careers
01.2024 - Current

School Bus Driver

First Student
06.2022 - 05.2023

Utility Worker/Bus Driver

Transdev
08.2020 - 06.2022

Customer Service Representative

Family Dollar
10.2019 - 08.2020

Intern

Omega Tax & Accounting
06.2019 - 09.2019

BS in Business Marketing -

Northern Illinois University

Certification - Tech Sales

CourseCareers,

Similar Profiles

CREATE PROFILE
Nicholas Braxton