Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Briceno

Miami,FL

Summary

Driven professional with a proven track record in customer service management and basic accounting, honed across roles at notable employers including Paradise Gym. Excelled in building customer relationships, enhancing team collaboration, and streamlining front-end operations. Demonstrated adaptability and decision-making skills, significantly contributing to workplace efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Reception Administrator

Paradise Gym
07.2023 - Current
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales Associate

Foot Locker
04.2022 - 06.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Robeks Juice
05.2021 - 08.2022
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.

Education

Associate of Arts - Finance

Miami Dade College
Miami, FL
04.2025

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2023

Skills

  • Basic accounting
  • Team building expertise
  • Greeting and Seating Clients
  • Time management abilities
  • Adaptability and Flexibility
  • Decision-Making
  • Active Listening
  • Teamwork and Collaboration

Timeline

Reception Administrator

Paradise Gym
07.2023 - Current

Sales Associate

Foot Locker
04.2022 - 06.2023

Cashier

Robeks Juice
05.2021 - 08.2022

Associate of Arts - Finance

Miami Dade College

High School Diploma -

Miami Killian Senior High School

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Nicholas Briceno