Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Brillinger

Jacksonville,FL

Summary

Dynamic operations leader with a proven track record at Valet Living, excelling in team leadership and effective solution development. Spearheaded initiatives that enhanced company culture and improved customer satisfaction. Designing employee recognition programs that boosted productivity and morale, while ensuring compliance with policies and procedures.

Overview

15
15
years of professional experience

Work History

Associate Director of Operations

Valet Living
07.2020 - 03.2025
  • Oversaw day-to-day service operations of 120+ communities to keep organization running smoothly.
  • Monitored budget of 1.5 million+ and utilized operational resources to maintain
  • Directly responsible for hiring and training of new management team members.
  • Established positive and effective communication among direct staff of 11+ District managers and 75+ employees, reducing miscommunications, and missed services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff of 75+ and kept employees compliant with company policies and procedures.
  • Followed up with customers during and after process to assess satisfaction and resolve technical or service concerns, directly leading to a 50% drop in repeat service complaints.

Director of Operations

Skinner Waste Solutions
06.2014 - 07.2020
  • Drove year-over-year business growth from 1 community to 120+, while overseeing all operations and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Trained, coached and mentored all staff to support smooth adoption of new business practices.
  • Led hiring, onboarding and training of all new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Account Manager

Tru Green Land Care
02.2010 - 06.2014
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.

Education

Diploma - Turf Grass Managment

Seneca, College
Ontario, Canada

Skills

Team Leadership Work Organization Customer Complaint Resolution Solution Development Business Plan Execution Proficient in Excel, Salesforce and other Business management programs

Timeline

Associate Director of Operations

Valet Living
07.2020 - 03.2025

Director of Operations

Skinner Waste Solutions
06.2014 - 07.2020

Account Manager

Tru Green Land Care
02.2010 - 06.2014

Diploma - Turf Grass Managment

Seneca, College

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