Nicholas Brookhouser
Wichita
Summary
Proven team leader with extensive experience at Carlos O'Kelly's, adept in staff management and customer service excellence. Skillfully balances high-volume tasks with engaging customer interactions, enhancing dining experiences and operational efficiency. Excels in responsible alcohol service and suggestive selling, significantly contributing to customer satisfaction and sales growth.
Overview
7
7
years of professional experience
Work History
Bartender
Carlos O'Kelly's
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Carlos O'Kelly's
03.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Cater
Carlos O'Kelly's
06.2023 - 11.2024
- Managed multiple projects simultaneously, effectively prioritizing tasks while meeting stringent deadlines and quality expectations.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Identified areas for process improvement by conducting regular audits and evaluating production metrics.
- Coordinated cross-functional teams in order to meet project deadlines without compromising on quality standards.
Manager
Carlos O'Kelly's
06.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host
Carlos O'Kelly's
08.2019 - 12.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser
Carlos O'Kelly's
02.2018 - 12.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Associates Of Social Work - Social Work
WSU Tech
3821 E Harry St, Wichita, KS 6721805.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Professional appearance
- Suggestive selling
- New hire training
- Staff management
- Food running
Timeline
Cater
Carlos O'Kelly's
06.2023 - 11.2024
Bartender
Carlos O'Kelly's
09.2022 - Current
Manager
Carlos O'Kelly's
06.2022 - 09.2024
Host
Carlos O'Kelly's
08.2019 - 12.2019
Server
Carlos O'Kelly's
03.2019 - Current
Busser
Carlos O'Kelly's
02.2018 - 12.2019
Associates Of Social Work - Social Work
WSU Tech
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