Nicholas Brothers

• Hiring, training, supervising, and evaluating employees
• Preparing employee work schedules
• Addressing employee disputes, questions, and concerns
• Ensuring all staff adhere to safety standards, company policies, and procedures
• Managing and accounting for all money-handling procedures
• Ordering, recording, and managing inventory
• Ensuring the shop is adequately stocked, clean, and visually appealing
• Motivating employees to reach sales goals and provide excellent customer service
• Handling customer complaints
• Trained and guided team members for improved overall performance and morale.
• Enhanced customer loyalty by developing personalized service strategies based on feedback.
• Met with customers to discuss service needs and offer available solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.

• Conducted performance evaluations to identify areas for employee growth.
• Implemented training programs for enhanced employee skills.
• Coordinated recruitment efforts to attract top talent.
• Streamlined communication processes to foster transparency among departments.
• Increased parts sales by implementing targeted marketing initiatives and promotions.
• Improved inventory turnover with proactive demand forecasting and replenishment strategies.
• Delegated tasks effectively, empowering team members to take ownership of responsibilities.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Enhanced customer satisfaction by streamlining parts ordering process and improving response times.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Provided timely, insightful and accurate reports to upper management.
• Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
• Managed a staff of people including delivery drivers
• Payroll
• Scored 100 on inventory assessment at end of year
• Became the first store Fleetpride in northeast to have 100 percent on inventory health and no cores or returns lingering for two months in a row.
• Managed day to day operations.
• Specialist in finding parts other Fleetpride stores couldn't find.
• Always had customers from other stores call or come into store to talk to me about parts they need
• Prided myself and the team on being the very best we can and also trying to achieve differntgoals i set.

• Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
• Developed and maintained relationships with key vendors to ensure availability of parts and supplies for repairs
• Performed quality inspections on completed repairs to ensure adherence to industry standards and customer expectations
• Instituted regular training programs on new technologies or repair techniques within the auto service department
• Hiring, training, supervising, and evaluating employees
• Preparing employee work schedules
• Addressing employee disputes, questions, and concerns
• Ensuring all staff adhere to safety standards, company policies, and procedures
• Managing and accounting for all money-handling procedures
• Ordering, recording, and managing inventory
• Ensuring the shop is adequately stocked, clean, and visually appealing
• Motivating employees to reach sales goals and provide excellent customer service
• Trained and guided team members for improved overall performance and morale.
• Enhanced customer loyalty by developing personalized service strategies based on feedback.
• Identified root causes of recurring problems for long-term solutions and improvements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Company Sold Out