Nicholas Brown
Henrico,Virginia
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Account Manager, Inside Sales
DAS Companies, Inc.
05.2019 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager/Basic Operations
Auto Image
02.2018 - 05.2019
- Successfully using my experience and knowledge to help new ownership start new business profitably and efficiently
- Managed inventory control, cash control, and store opening and closing procedures.
- Manage crew of 3 employees
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Customer relations specialist
- Lead crew in sales and profitability
- Project management
Operations Manager
Audio Pros Inc.
01.2007 - 02.2018
- Managed team of 5 store managers and 27 associates
- Certified Purchasing Manager (CPM)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responsible for all employee scheduling and pay structures, which improved overall payroll expenses by 10 percent.
- Improved company profitability by adjusting employee pay structures and implementing new buying strategies and marketing campaigns.
- Human resources manager
- Buying manager
- Budgeting and forecasting
- Vendor sourcing
- Shipping/Receiving and logistics manager
- Customer Relations Manager
Skills
- Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing Possesses exceptional communication, organizational and presentation capabilities Devoted and dependable Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency
- Account Management
- Territory Management
- Revenue Forecasting
- Client Support
- Sales Development
- Sales Team Leadership
- Sales Tracking
- Account Acquisition
References
References available upon request.
Timeline
Account Manager, Inside Sales - DAS Companies, Inc.
05.2019 - Current
Store Manager/Basic Operations - Auto Image
02.2018 - 05.2019
Operations Manager - Audio Pros Inc.
01.2007 - 02.2018
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