Nicholas Brown
Saint Joseph,MO
Summary
An experienced professional and capable leader with proven ability to exceed sales quotas. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, experienced account management, and supporting customers with knowledgeable assistance.
Overview
21
21
years of professional experience
Work History
Client Service Advisor
National Real Estate Insurance Group
Kansas City, MO
10.2023 - Current
- Provide prompt and courteous customer service to clients.
- Answered incoming calls and emails promptly, addressing client inquiries in a professional manner.
- Review and resolve client concerns and issues, researching relevant details and clearly communicating solutions.
Market Development Representative
Cintas
Kansas City, MO
01.2020 - 10.2022
- Provided account management to our current Cintas accounts and to increase each accounts volume spent by identifying needs and introducing new products.
- Cold called as many as 50 potential clients each day and used consultative sales techniques to convert leads into customers.
- Responsibilities included prospecting, cold calling, setting appointments with our current customers, presenting programs and products, and delivering on sales quotas.
Catalog Sales Manager
Cintas
Kansas City, MO
08.2013 - 01.2020
- Successfully lead a team of Catalog Sales Representatives to proactively up-sell current customer accounts with products from the Cintas catalog.
- Successfully performed all facets of business-to-business sales, account management and customer service.
- Maintained professional network of potential clients and business opportunities.
- Responsibilities included exceeding catalog sales and projections; improving the way catalog sales are promoted,ordered, billed, and delivered.
Store Manager/Assistant Store Manager
Sprint
Kansas City, MO
01.2003 - 08.2013
- Managed day to day sales and operations of multiple locations.
- Carried top conversion rate of 4.0 (goal of 2.0) managing at a sales only and repair location.
- Managed a team that had been in low rankings to one of the top teams in the area through coaching and training.
Education
Communications and Business
Missouri Western State University
St Joseph MOSkills
- Twenty-four years of strong sales,
sales management, and account
management experience - Exceptional ability to read, interpret,
and review statistics and trends
- Achieve goals set with month over
month success - Passion for gaining personal
relationships with clients and provide
exceptional customer service
Timeline
Client Service Advisor
National Real Estate Insurance Group
10.2023 - Current
Market Development Representative
Cintas
01.2020 - 10.2022
Catalog Sales Manager
Cintas
08.2013 - 01.2020
Store Manager/Assistant Store Manager
Sprint
01.2003 - 08.2013
Communications and Business
Missouri Western State University
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