Nicholas Brown
Tucson,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
General Manager
My Wireless Group (AT&T)
12.2023 - Current
- Mange social media pages by utilizing targeted marketing to generate traffic in the stores
- Oversaw multiple locations in the Tucson market
- Provided development plans to help employees capitalize on commission structure
- Managed inventory, cash flow, balance and income statements.
- Top 10 managers across the country in sales and overall obtainment in sales scoreboard.
- Developed and implemented strategies to increase sales and profitability.
Insurance Agent
Geico
04.2019 - 12.2023
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Analyzed customer needs to provide customized insurance solutions.
General Manager
Connectivity Source (Sprint Retailer)
02.2017 - 04.2019
- Worked closely with chamber of commerce to market store location to local businesses in the area.
- Managed social media pages and utilized Facebook advertising to target markets based off the specific advertisement.
- Provided behavioral based coaching and developed team members between multiple locations.
- Followed planogram for merchandise and updates from both Sprint and Connectivity Source.
- Trained new hire managers and representatives through home location. Worked with existing managers on point of sale programs.
Account Executive
Masterpieces Inc
09.2016 - 02.2017
- Worked with local and national accounts, selling various products for retail locations and resolved any customer issues.
- Issued RMA’s for returned products.
- Worked directly with Assistant Managers, Store Managers, District Managers, Regional Managers, purchasing and business owners.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
General Manager
Russell Cellular (Verizon Wireless Retailer)
09.2013 - 09.2016
- Partnered with multiple local business organizations to network between organizations to generate leads and increase sales.
- Planned special events to build brand awareness with local chamber of commerce and with the town of Marana and Oro Valley.
- Managed inventory and completed weekly and monthly inventory counts.
- Balanced receipts and cash deposits.
- Recruited, hired and trained new qualified employees
- Observed weekly and monthly sales goals.
- Provided behavioral based coaching to keep the store operating at the highest level possible.
- Assisted other locations as needed including training their employees. Helped with location acquisitions and new build out trainings.
- Presidents Circle winner for sales results
Project Coach
Afni
09.2009 - 09.2013
- Took escalated supervisor calls and worked to find a balanced solution.
- Interviewed potential new hires.
- Responsible for closing the call center by doing a sensitive networking sweep and clearing the building.
- Cultivated a positive team atmosphere by acknowledging individual achievements and fostering open communication among team members.
- Developed customized coaching plans for individual team members based on their unique strengths, weaknesses, and growth opportunities.
Site Coordinator
YMCA
11.2005 - 08.2011
- Worked with local schools to increase membership count for football program in addition to working with middle school athletic programs as a way for kids to continue athletic training during the summer.
- Scheduled both teams and employees to fields weekly for games, reported scores to the sports coordinator and handled parents and coaches as necessary.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Recruited volunteers to assist with fundraising and community outreach.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Education
MBA -
Grand Canyon University
Phoenix, AZ11.2022
Bachelor of Science -
Grand Canyon University
Phoenix, AZ05.2020
Skills
- Microsoft Office
- Outlook
- Google Calendar
- Social media marketing
- Servant leadership
- Project management
- Event planning
- Change management
- Time Management
- Problem-Solving
Timeline
General Manager
My Wireless Group (AT&T)
12.2023 - Current
Insurance Agent
Geico
04.2019 - 12.2023
General Manager
Connectivity Source (Sprint Retailer)
02.2017 - 04.2019
Account Executive
Masterpieces Inc
09.2016 - 02.2017
General Manager
Russell Cellular (Verizon Wireless Retailer)
09.2013 - 09.2016
Project Coach
Afni
09.2009 - 09.2013
Site Coordinator
YMCA
11.2005 - 08.2011
MBA -
Grand Canyon University
Bachelor of Science -
Grand Canyon University
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