Nicholas Brown

• Maintained tidy, organized and safe work area to comply with cleanliness standards.
• Regularly reviewed invoices and double-checked orders.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
• Handled day-to-day shipping and receiving overseeing more than hundreds packages per day.

Responsible for setting up and customizing the software and hardware configurations on casino gaming machines according to specific customer and regional requirements, ensuring each machine is properly tailored to the needs of the casino where it will be installed, including game selections, payout percentages, and other technical parameters.

Key responsibilities:

• Reviewing customer orders: Analyzing sales orders to accurately determine the required game mix, denomination, and other configuration details for each machine.
• Software configurations: Selecting and installing the appropriate game software on the machines based on customer preferences and jurisdictional regulations.
• Hardware configurations: Setting up hardware parameters such as coin denominations, bill acceptor settings, and payout percentages.
• Compliance checks: Ensuring all configurations adhere to relevant gaming regulations and industry standards.
• Collaborated with cross-functional teams to ensure proper implementation of configuration changes.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Created job files for each project and maintained current data in each file.
• Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Maintained database and spreadsheets with accurate inventory and status.

• Performed fault isolation and repair on RF and IP platforms to support network availability and SLA commitments
• Maintained performance monitoring systems, including backup of element configurations, graphing, logging, and alarming
• Responded to audit and alarm reports with related triage and repair process
• Reduced network downtime by proactively monitoring and troubleshooting issues in a 24/7 Network Operations Center.
• Streamlined communication between departments by acting as a liaison between the Network Operations Center and other IT teams.
• Ensured service level agreements were met by closely monitoring key performance indicators and addressing any deviations promptly.
• Contributed to team success through continuous training and skill development, sharing knowledge with colleagues.

• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
• Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
• Picked orders for local restaurants from wearhouse
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.

• Assisted customers with technical service scheduling, Linux-based SAN inquiries, hardware installs and upgrade questions, providing estimated completion time windows for projects
• Ensured data input accuracy for customers and devices
• Created custom communication templates and internal process documentation, streamlining workflows
• Appointed lead on multiple ad-hoc projects, consistently exceeding goals and adhering to timelines