Nicholas Brown

Work History

First To Serve, Inc.

12.2022 - Current

Acted as a key liaison between clients and service providers, demonstrating a high level of professionalism, empathy, and customer-focused care in every interaction—skills essential to maintaining Delta’s premium service reputation.
Delivered exceptional service to a diverse clientele by resolving complex issues quickly and with discretion, reflecting a calm and solutions-oriented approach in high-pressure environments.
Managed sensitive information and supported client journeys from intake through resolution, ensuring a seamless and respectful experience—mirroring the attention to detail and care required in elite customer service roles.
Represented the organization at outreach events, acting as a frontline representative and promoting resources with clarity, confidence, and cultural sensitivity—directly relevant to brand representation in a multicultural city like Los Angeles.
Collaborated with cross-functional teams to coordinate service delivery and follow-through, showcasing teamwork, reliability, and organizational skills that align with Delta’s service standards.

Ace Parking

01.2021 - 07.2024

Monitored parking area for safety, security and general customer concerns.
Issued receipts to customers after each transaction.
Provided directions and recommendations on local attractions upon request from customers.
Inspected customer vehicles for pre-existing damage prior to parking them.
Greeted customers and provided excellent customer service.

Lakers Orgnization

07.2022 - 07.2022

Served as an official coach and mentor at Lakers Youth Basketball Camps, delivering high-energy, skills-based training sessions for diverse youth participants while upholding the Lakers brand values of excellence, discipline, and teamwork.
Acted as a role model and leader, creating a positive, inclusive, and motivating environment that fostered personal growth and team spirit among campers.
Represented the Lakers organization in a highly visible, public-facing role, engaging with youth, families, and community stakeholders with professionalism and enthusiasm.
Delivered group instruction, individual mentorship, and motivational talks, demonstrating strong public speaking, coaching, and interpersonal communication skills.
Coordinated with fellow coaches and program organizers to plan and execute daily camp activities, ensuring a smooth, high-quality experience consistent with the Lakers' elite brand reputation.
Promoted sportsmanship, respect, and discipline, aligning with the organization's mission to build future leaders both on and off the court.