NICHOLAS BRUNO
Philadelphia,PA
Summary
Great at planning and running entertaining programs as accomplished Otherworld, Philadelphia. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Shift Lead
Otherworld
11.2023 - Current
- Executing exceptional customer service by addressing concerns, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed store opening and closing procedures.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Addressed technical issues with ticketing software promptly, reducing downtime and maintaining seamless service delivery for patrons.
- Streamlined ticket sales process for faster transactions and reduced wait times.
- Played a crucial role in maintaining positive workplace morale through regular employee recognition initiatives and open communication practices.
Exhibit Guide
Otherworld
07.2023 - Current
- Trained new Exhibit Guides, ensuring consistent quality in visitor interactions and tour experiences.
- Managed guest flow within the exhibit space, maintaining a comfortable atmosphere for visitors to explore at their own pace.
- Addressed visitor inquiries with knowledgeable responses, enhancing their overall understanding of the exhibit content.
- Encouraging group visits and increasing museum exposure within the community.
- Remained current on industry trends and best practices, incorporating new ideas into guided tours as appropriate.
- Ensured exhibit safety and maintained cleanliness, contributing to a welcoming environment for guests.
Bottle Service Bartender
Bristol Riverside Theater
04.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Dave & Buster's
11.2022 - 1 2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Runner
Chickie's And Pete's
09.2019 - 03.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Server
Cracker Barrell Old Country Store
09.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host/Curbside, Dishwasher/Admin
Uno's Chicago Grill
12.2017 - 01.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Floor Artist/Stage Artist
Painting With A Twist
11.2016 - 11.2017
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Assisted students in developing unique artistic skills and techniques.
- Taught classes on painting, collage, and color theory.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Distributed paper, drawing pencils, paints and other items to students in preparation for class lesson.
- Distributed art supplies, wiped up spilled paint and collected finished work at end of class.
- Demonstrated painting techniques to help students better understand lessons.
Service Assistant/Takeout Server Trainer
Longhorn Steakhouse
08.2014 - 12.2016
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Streamlined internal processes by creating clear documentation of procedures and guidelines for the Service Assistant role.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
- Monitored equipment functionality, scheduling repairs as needed to avoid interruptions in service.
- Maintained a clean and sanitary work environment, ensuring compliance with health department regulations.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Education
High School Diploma -
Philadelphia Academy Charter High School
Philadelphia, PA 05.2007 - 05.2011
Skills
Skillset
Customer service focus
Decision-making capabilities
Guest service
Technical knowledge
Team motivation
Workplace Safety
Beverage Preparation
Payment Processing
Suggestive Selling
Liquor, beer, and wine knowledge
Food Service
Basic accounting
Surface Preparation
Color Matching
Paint mixing
Indoor and Outdoor Painting
Student Engagement
Classroom Instruction
Curriculum Implementation
Group Instruction
Timeline
Shift Lead
Otherworld
11.2023 - Current
Exhibit Guide
Otherworld
07.2023 - Current
Server
Dave & Buster's
11.2022 - 1 2023
Bottle Service Bartender
Bristol Riverside Theater
04.2022 - Current
Food Runner
Chickie's And Pete's
09.2019 - 03.2020
Server
Cracker Barrell Old Country Store
09.2018 - 11.2019
Host/Curbside, Dishwasher/Admin
Uno's Chicago Grill
12.2017 - 01.2019
Floor Artist/Stage Artist
Painting With A Twist
11.2016 - 11.2017
Service Assistant/Takeout Server Trainer
Longhorn Steakhouse
08.2014 - 12.2016
High School Diploma -
Philadelphia Academy Charter High School
05.2007 - 05.2011
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