Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Bryant

Charleston,SC

Summary

A dedicated hospitality professional with extensive experience in guest services, I am committed to building lasting relationships with guests and delivering exceptional service that ensures a memorable experience. My background in hospitality has equipped me with a diverse skill set, including exceptional customer service, conflict resolution, and team leadership. I excel at managing guest expectations, resolving issues efficiently, and fostering a welcoming atmosphere that upholds the highest standards of hospitality. With a passion for creating positive, lasting impressions, I am dedicated to providing guests with personalized experiences that exceed their expectations.

Overview

12
12
years of professional experience

Work History

Guest Experience Manager

The Vendue Hotel
12.2022 - Current
  • Exceptional customer service and personalized service to enhance overall guest satisfaction and loyalty
  • Proactively anticipate guest needs, address concerns & resolve any issues
  • Upholding highest standards of guest services

The Black Door Café

The Mills House Hotel
06.2022 - 08.2022
  • Managed daily café operations
  • Provided exceptional customer service
  • Supervised and trained staff to uphold high service standards

Housekeeping Supervisor

The Mills House Hotel
06.2021 - 06.2022
  • Lead, motivated, and supervising housekeeping staff
  • Perform routine inspections to ensure cleanliness
  • Maintain inventory

Night Auditor

The Mills House Hotel
06.2021 - 06.2022
  • Greet quest upon arrival with professional demeanor, ensuring positive first impression
  • Address any preferences or special requests
  • Check out departing guests and process payments
  • Address and resolve quest request, or complaints
  • Provided personalized assistance to guest
  • Performed nightly audit functions, update property management system (Opera)
  • Reconciled all transactions, prepared and generated daily, weekly, and monthly reports
  • Posted all transactions for day

Disney College Program / Seasonal Member

The Walt Disney Company
08.2012 - 09.2014
  • Provided excellent service and created magical experiences for all guests
  • Handled guest concerns or issues
  • Assisted with daily operational tasks
  • Perform tasks in alignment with Disney’s high standards of safety, cleanliness, and guest satisfaction
  • Worked as part of collaborative team

Education

BA - Hospitality & Retail

University of South Carolina
Columbia, SC
01.2014

Skills

  • Exceptional Customer Service
  • Conflict Resolution & Problem Solving
  • Safety Procedures & Regulations
  • Team Collaboration & Leadership
  • Time Management & Prioritization
  • Multitasking & Adaptability
  • Professional & Courteous Guest Interaction

Timeline

Guest Experience Manager

The Vendue Hotel
12.2022 - Current

The Black Door Café

The Mills House Hotel
06.2022 - 08.2022

Housekeeping Supervisor

The Mills House Hotel
06.2021 - 06.2022

Night Auditor

The Mills House Hotel
06.2021 - 06.2022

Disney College Program / Seasonal Member

The Walt Disney Company
08.2012 - 09.2014

BA - Hospitality & Retail

University of South Carolina
Nicholas Bryant