Nicholas Buckland
Columbus,Ohio
Summary
Customer-service driven professional with a track record of exceeding performance targets and achieving the highest levels of customer satisfaction. Combines excellent verbal and interpersonal communication skills, with multi-tasking capabilities, problem-solving and critical-thinking skills. Exceptional team player with attention-to-detail and follow-through required to exceed desired service levels. Specialties Over 7 years of customer service experience Extensive customer service skills Management experience Excellent written and interpersonal communication skills Hardworking, dedicated and trustworthy Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution. Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Trainer
Whole Food Market
07.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Customer Service Cashier
Walmart
08.2011 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Warehouse Associate
JC Penney
06.2011 - 07.2011
- Orderfiller i filled online and mail orders with my cart and put them on the belt
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Rep.1
Best Buy
08.2010 - 01.2011
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Crew Member
Quiznos
05.2009 - 07.2009
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Cashier
TJ Maxx
08.2009 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
OfficeMax
10.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
The Gap
03.2008 - 07.2008
- Clean,greet,promote,run pos
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Meijer
01.2007 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Taco Bell
03.2007 - 11.2007
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Cleaning Crew Member
The Beach Waterpark
07.2007 - 10.2007
- Clean the pools in the park
- Used time management and efficient cleaning methods to meet deadlines.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Handled equipment, chemicals, and materials properly and with caution.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Replaced light bulbs and other electrical fixtures as needed.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Customer Service Manager
Walmart
03.2007 - 08.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Walmart
09.2003 - 10.2006
- Clean,greet,did returns,worked layway,stocked ,got carts,run point of sale
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Developed and offered unique discount options to drive interest in new product lines.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Cashier
Kroger
05.2001 - 09.2003
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Crew Member
Wendys International
04.1999 - 01.2000
- Clean,greet, make food ,wash dishes
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Marketing - Business Administration
Mountain State University
Beckley, WV2006
Business Administration And Management
Concord University
Athens, WV2003
Skills
- Skills & Expertise
- Customer Service
- Customer Relations
- Stocking
- Management
- Merchandising
- Retail
- Loss Prevention
- Store Management
- Microsoft Word
- Microsoft Office
- Visual Merchandising
- PowerPoint
- Event Planning
- Sales
- Coaching
- Fashion
- Event Management
- Employee Relations
- Human Resources
- Inventory Management
- Customer Satisfaction
- Cashiering
- Time Management
- POS
- Retail Sales
- Cash Register Operations
- Organizational Efficiency
- Team Coordination
- Guest Satisfaction
- Kitchen Sanitation
- Team Leadership
- Cash Handling
- Safe Food Handling
- Staff Training
- Opening and Closing Procedures
- Training
- Team Meetings
- Orientation Procedures
- Trainer Mentoring
- POS System Instruction
- Timely Food Delivery
- Online Training
- Role Modeling
- Corporate Goals and Targets
Certification
Marketing
Mountain State University
marketing
Timeline
Team Trainer
Whole Food Market
07.2022 - Current
Customer Service Cashier
Walmart
08.2011 - 07.2023
Warehouse Associate
JC Penney
06.2011 - 07.2011
Rep.1
Best Buy
08.2010 - 01.2011
Cashier
TJ Maxx
08.2009 - 08.2010
Crew Member
Quiznos
05.2009 - 07.2009
Cashier
OfficeMax
10.2008 - 01.2009
Cashier
The Gap
03.2008 - 07.2008
Cleaning Crew Member
The Beach Waterpark
07.2007 - 10.2007
Crew Member
Taco Bell
03.2007 - 11.2007
Customer Service Manager
Walmart
03.2007 - 08.2007
Cashier
Meijer
01.2007 - 12.2007
Customer Service Manager
Walmart
09.2003 - 10.2006
Cashier
Kroger
05.2001 - 09.2003
Crew Member
Wendys International
04.1999 - 01.2000
Marketing - Business Administration
Mountain State University
Business Administration And Management
Concord University
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