- Mindfulness Practices
- Volunteer Work
- Backpacking and Hiking
- Road Trips
- Functional Fitness and Weight Lifting
Nicholas Buckley
Boxborough,MA
Summary
Skilled in staff supervision and effective communication, I excel in mentoring teams, leading to a more engaging shopping experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experience in diverse retail environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Stop and Shop Supermarkets
04.2021 - Current
- Manage opening and closing procedures and recommend changes to enhance efficiency of daily activities.
- Interview, hire, and ensure new associates are properly trained and equipped to comply with company policies, procedures and state laws.
- Assist manager with scheduling employees for shifts, taking into account customer traffic.
- Oversee E-Commerce aspect of sales for the store, ensuring efficiency, ongoing development and customer satisfaction.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Respond to customer concerns, working with the store manager to significantly raise customer satisfaction ratings.
- Monitor daily cash discrepancies, inventory shrinkage prevention and theft.
- Ensure merchandise displays are correct to company requirements and present well.
Front End Manager
Stop and Shop Supermarkets
10.2012 - 03.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and ensured their checkout experience was a positive one.
- Oversaw cashier operations, as well as assisting with bookkeeping, and security.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created and maintained a schedule for dozens of employees on the front end that was appropriate for the business needs.
Education
Associate of Science - Criminal Justice
Middlesex Community College
Bedford, MA05-2006
Skills
- Verbal and written communication
- Customer relations and experience
- Mentoring and coaching
- Staff supervision
- Operations oversight
- Store opening and closing
- Scheduling coordination
- Inventory counting
- Stock management
- Effective Task Prioritization
Certification
ServSafe, CPR
Interests
Timeline
Assistant Store Manager
Stop and Shop Supermarkets
04.2021 - Current
Front End Manager
Stop and Shop Supermarkets
10.2012 - 03.2020
Associate of Science - Criminal Justice
Middlesex Community College
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