Nicholas Buczkowski
Santa Ana,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication, public speaking, and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Architectural Sales Representative
Ollin International
12.2022 - 10.2023
- Created professional sales presentations and seminars to international design and architectural firms securing the company as a source for projects.
- Utilized CRM software to track opportunities and client history to offer better solutions to client needs and alleviate pain points.
- Managed over 60 active accounts and funneled over 120 to my sales team, driving over 1.3 million dollars in monthly business.
- Spread company brand across So-Cal and personally curated leads and encompassed full sales process from cold call/email/visit to successful close of sale.
Assistant Parts Manager
Manteca Trailer And Motorhome
04.2021 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Stayed on top of industry trends to implement correct promotional strategies to drive customer engagement and boost sales.
- Gave comprehensive walk through of new customer's units providing knowledge and training as well as upselling appropriate products during the sales process.
Service Writer
Manteca Trailer And Motorhome
06.2020 - 05.2021
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Managed over 40 rotating customer accounts, closing and opening 4-6 daily.
- Maintained 4.5/5 Laura Abbot Customer Satisfaction Score
- Upsold additional services and products in tandem with customer's work to minimize wait time for customer.
Warehouse Manager
Manteca Trailer And Motorhome
02.2016 - 05.2020
- Discovered and pin-pointed large monetary pitfall in warehouse process and thus created new processes to recover over 50,000 dollars monthly to the department.
- Created and managed company wide excel spreadsheet and worked in tandem with parts and service department to recover payment for unused/unclaimed product.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Education
High School Diploma -
Aliso Niguel
Aliso Viejo06.2009
Skills
- Lead Generation
- Sales Development
- Customer Retention
- Competitor Research
- Lead Prospecting
- Product and Service Sales
Timeline
Architectural Sales Representative
Ollin International
12.2022 - 10.2023
Assistant Parts Manager
Manteca Trailer And Motorhome
04.2021 - 03.2022
Service Writer
Manteca Trailer And Motorhome
06.2020 - 05.2021
Warehouse Manager
Manteca Trailer And Motorhome
02.2016 - 05.2020
High School Diploma -
Aliso Niguel
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