Nicholas Bunton

• Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
• Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
• Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
• Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Collaborated with the procurement team to establish steady supply of inventory.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Additional Achievements while working as a Contractor/Affiliate within company Infrastructure:

• Created spreadsheet involving formulas, tallies & formatting for Cath Lab to use as an official reimbursement sheet to supply per a conducted Pig/ Research Study. (Had to use resourcefulness by using the coworker I was training under credentials to create as company did not provide productivity suite/program access to/for Affiliates/Contractors).
• Received a Kudos from 1 of the Physicians (Dr. Jensen whom worked in the Cath Lab alongside us) who indicated we were doing a good job & thankful for not having to be bothered with inventory issues. This Kudos was received days before I was verbally assaulted & accosted (was'nt the 1st time) by the employee I was training under (Karen) and is the main reason I informed the agency I was not comfortable returning. The other was poor leadership
• Organized Cath Labs & their Stock Room Inventory (as somethings were pilling up in some areas) including creating designated Overstock/Overflow areas for high usage/specialty items to be housed.
• Quickly identified the shortfalls in the Inventory Management System Techsys & worked to bridge the gap.
• Provided emotional support to the Co-worker I was training under as well as to Supervisors & surrounding support staff.
• Learned G.I. & Cath items per how they were referenced in Techsys (by Item#) vs. Manufacturer (by Reference #) vs how the Clinical staff knew to call their items.

• Addressed any discrepancies found during inventory inspections by collaborating with relevant departments.
• Evaluated current storage methods to implement improvements that increased efficiency while maintaining product integrity.
• Contributed significantly to an organized work environment by sustaining neatness within storage areas at all times.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Streamlined warehouse processes for improved workflow and increased productivity.
• Managed product returns, ensuring proper documentation and timely resolution of issues.

• Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
• Resolved shipping issues promptly, coordinating with customers to provide updates on delayed orders or address concerns.
• Contributed to cost-saving initiatives by identifying opportunities for reducing shipping expenses without compromising service quality.
• Expedited urgent shipments through effective communication with freight providers, meeting critical deadlines consistently.
• Provided exceptional customer service when addressing inquiries related to shipping and receiving, ensuring a positive experience for all parties involved.
• Streamlined shipping processes by implementing efficient packing techniques and inventory management.
• Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
• Ensured accuracy of invoices by verifying shipment contents against purchase orders before dispatching goods.
• Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.

• Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
• Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
• Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
• Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
• Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
• Optimized workspace utilization through regular reorganization efforts aimed at enhancing accessibility of tools and resources necessary for daily activities.
• Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
• Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
• Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
• Enhanced team productivity with effective communication and collaboration during high-volume periods.
• Used automated mail processing equipment to sort and collate mail.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Primary operations and administer of the Postal Meter Machine SendPro P3000
• Administer the performance of the Relay8000 Folding machine
• Process of DCPS letters and transition for outgoing mail
• Review all safety guidelines and protocols as it pertains to machine equipment Relay 8000 & SendPro P3000
• Updates on production and/or discrepancy and follow up to resolution
• May train new Mach Unit staff and will report the progress to their supervisor weekly
• Monitor, Run, and Completer envelope processing – Postal Meter Machine
• Monitor, Run, and Complete letter processing – Relay8000 Folding Machine
• Correction and expedite to change when problems arise
• Delivery of Outgoing mail by established time
• Review and training FedEx, UPS, USPS operations and equipment
• Establish good rapport with Pitney Bowes Reps/Installers/Sales Team
• Submit weekly mailroom pick up and assignment sheet, showing times of collection and delivery
• Retrieve, review, and distribute unit supply orders weekly
• Update supply inventory – receipt and replenishment of supply orders/stock monthly
• Run Fed Ex shipment report and USPS BRM report daily
• Prep and monitor clearing of UPS and FEDEX shipments daily
• Special duties assigned, quarterly and biannually i.e. Security Audits, Task Assignments
• Complete assigned special projects accurately and timely
• Reorganization and update of sensitive files
• Assist in Agency and Building Management projects when allocated
• All Task assignments & justifications submitted by the close of business daily

• Data Analytics: Produce and analyze reports to assist with labor planning and management. Utilize HRIS systems for data entry, modification, and reporting.
• Compensation and Payroll: Partner with multiple site managers to ensure payroll accuracy through audits, reporting, and proactive measures.
  Roster Management: Partner with site teams to ensure roster accuracy through audits, reporting, and modifications.
• Time and Attendance: Partner with site teams to ensure employees are on the correct schedule and shift patterns. Compile reports to support sites in identifying time and attendance irregularities and point out when something doesn’t look right - ensuring our associates are paid correctly and on time.
• Associate Engagement: Work with Associates to answer HR questions and provide guidance where required. Partner with sites to drive and report on associate retention activities.
• 90%: Receive real-time reports related to timecards and absences for active workers. Transfer reports to Microsoft Excel and organize data, review and audit employee schedules/hours in multiple software programs. Determine if employee absences are due to planned schedule changes, such as Leave of Absence, Bereavement, Vacation, Personal Leave or missing timecard punches
• 10%: Receive real-time no call no show report and must contact employees that are not at work, on average 20-30 calls per day
• Associate Engagement: Work with Associates to answer HR questions and provide guidance where required. Partner with sites to drive and report on associate retention activities.

• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Data Analytics: Produce and analyze reports to assist with labor planning and management.
• Utilize HRIS systems for data entry, modification, and reporting.
• Roster Management: Partner with site teams to ensure roster accuracy through audits, reporting, and modifications.
• Time and Attendance: Partner with site teams to ensure employees are on the correct schedule and shift patterns.
• Compile reports to support sites in identifying time and attendance irregularities, and point out when something doesn’t look right.

*I was hired as a Cash Operations Specialist though was promoted to Reconciliation Specialist which Job description reflects*

• Reconcile Athena postings to deposits in bank.
• Transfer payments to and from the various Steward vendors.
• Work manager holds in Athena related to claims.
• Resolve customer service complaints.
• Resolve Unpostables in Athena.
• Upload remits for posting in Athena.
• Sort and direct correspondence.
• Work closely with Finance to reconcile receipts.
• Resolve issues assigned thru Footprints from other departments within SMG.
• Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Knowledgeable of basic medical coding/terminology and third-party insurance operating procedures.
• Experience with patient accounting systems and billing/claim submission software; specific Athena Health.
• Knowledgeable of revenue cycle and/or business office procedures.
• Ability to utilize basic Microsoft Office programs.
• Highly detail oriented and well organized.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Steward Medical Group.

• Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
• Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
• Interpret physician orders for appropriate testing or admission criteria.
• Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
• Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
• Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
• Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
• Prepare documents for imaging/scanning into electronic patient record.
• Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
  signed and witnessed as required.
• Assemble and disassemble patient charts or departmental documents according to department policy.
• Copying and or faxing documents to ancillary areas or physician offices.
• Maintain inventory control of forms and paper supplies needed in area.
• Assist with all possible account resolutions pertaining to patient balances.
• Perform all other duties and projects as assigned.

• Optimized revenue recovery through consistent identification and resolution of underpayments or denials.
• Supported system upgrades, contributing valuable input for enhancements related to the cash posting function.
• Safeguarded company assets by adhering to strict internal controls and compliance requirements during cash posting activities.
• Identified trends in billing errors, working closely with coding specialists to reduce future occurrences.
• Review all incoming payments and post payments to patient accounts on a procedure-by-procedure, line-item basis, with the appropriate transaction codes
• Accurately post all incoming patient and insurance payments and contractual adjustments to patient insurance plan
• Balance daily business activities and close out each day's receipts for the deposit and generate necessary reports
• Work with supervisor to review problem accounts and identify necessary action to be taken
• Perform insurance follow-up and collections of assigned payers
• Print and mail secondary claims with primary insurance EOB as needed
• Enter detailed comments in all accounts worked to clearly document the issue and action at hand
• Maintain files with copies of appeals and documentation sent to insurance companies
• Assist with overflow of incoming calls
• Importing daily cash deposits into monthly cash spreadsheet.
• Update of Medicare projection report by importing previous close of business day allowed and billed amount totals and generating pivot tables to compile data.
• Update of MTD totals and including complied data via a Cash Summary report to Controller and President of the company for daily update.
• Review of payments received and confirm where EOB/remit can be located based on
• bank data.
• Analyze remits to confirm correct billing system account needed to be posted into for accurate posting and proper adjudication and patient responsibility billed correctly and timely.
• Perform other duties as required

• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
• Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.
• Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.
• Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.
• Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.
• Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.
• Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
• Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

• Completing daytime operations which includes X9 file building and transmitting previous day items (checks) which include Skype immediate, Advance Financial and Dolex.
• Confirm totals for previous day items (with Accounts Payable clerk at Advance Financial) and update on spreadsheets.
• Ensure daytime X9 files are built, MICR/errors repaired, non-conforming items are suspended, and are submitted to bank via FTP Site/Server 11:30 A.M. CST
• Reconcile META bank items.
• Assist with retrieving Meta bank return files uploaded by the banks and working those returns daily. This includes updating status in Clear Payments (back office), entering on
• Meta reconciliation spreadsheet (used for next day balancing), and resubmitting 1st NSF files back to bank.
• Assist entering Republic bank returns which includes finding the adjustments on the bank account, using the description find the item in the back office, updating Clear Payments (back office), entering item in database ensuring those being resubmitted are entered correct (to ensure balancing is accurate next day) and sending confirmations of items entered.
• QA Checks scanned into Clear Payments portal by checking parsed MICR, and that it matches the MICR on item presented/Scanned as well as ensuring the checks meet the conformity rules of X9 system requirements as well as Bank/Client.
• QA Items that do not meet conformity requirements ensure the client(s) is properly notified and properly handle based upon client (s).
• Complete ACS QA and X9 file building to submit to bank by the end of cut off (3:30 P.M. CST)
• Ensure Dolex Resubmit file is built and matched total on Reconciliation report. (1st NSF/Non- conforming resubmits)
• Continue morning operations work by completing QA of Chexar items from Spyke Immediate & Delayed, Check into Cash, Advance Financial, and Dolex.
• Building X9 files to be transmitted to Republic bank by specified cut off. i.e. Spyke
• Immediate & Delayed by 7:30 P.M. E.S.T and Check into Cash by 9:00 P.M. EST
• Ensure files that have been built do not include any errors to ensure successful importation into banks FTP Site/Server.
• Successful import built files into appropriate banks FTP site/Server in addition to ensure the correct file and amounts are transmitted.
• Send confirmations of amounts included on file banks to operations as well as to ensure receipts are received from banks.
• Report any Chexar back office issued to Engineering as well as provide experiences to assist Engineering repair or improve QA System.

• Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
• Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
• Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
• Maintaining ambulatory surgery center (ASC) medical and billing records to ensure coding and operations compliance
• Review and maintain orders, invoices, and records to ensure accuracy.
• Enter data electronically to process payments, denials, and adjustments.
• Maintain all patient records.
• Maintain strictest confidentiality and adheres to all HIPAA guidelines and regulations.
• Manage proper submission of documents in a timely fashion.
• Attend in-services, seminars, and webinars for additional education and performance improvement.
• Review EOB’s from BCBS, CMS (Center for Medicaid Medicare Services), Aetna, and UnitedHealth Care to post payments and adjustment for patient’s accounts.

• Ensure that all pre-hire requirements, to include drug screening, background checks, etc. are consistently met. Follow any audit procedures or best practices associated with such policies.
• Assisting in the structuring of the branch recruitment plan
• Complete the interview process for prospective employees
• Ensuring the maintaining the daily activity of the office including; Quality calls, Arrival calls, Extensions, Closes, address no-shows, etc.
• Utilize recruitment sources to generate, screen and place candidates.
• Fulfill client staffing needs through active management of open order lists, on-line recruitment, etc.
• Periodic travel within the local market; including client visits, Unemployment hearings, job fairs, etc.
• Periodic ability to work flexible hours outside of the normally scheduled work week when the need arises.
• Complete a full walk thru of the production floor.
• Assist Staffing Specialist with processing payroll and submitting payroll card applications to corporate.
• Complete adding employees to orders in IQN and rotating Employees on shifts every 4 months.

• Assist Branch Managers and Supervisors regarding ACA questions received from Employees thru ticketing system.
• Identify and track trends regarding ACA eligibility and terminations. Aide benefits administrators regarding data information and updates.
• Interpret weekly deduction file from administrator to determine newly eligible (to add deduction, terminations (to remove deduction), and errors with coverage effective and end dates.
• Assist with collecting and forwarding rules to Benefits Administrator that are to be applied to the Cafeteria Plan that is offered.
• Serve as a liaison between Benefits Administrator and employees concerning specific plan rules and complaints regarding service.
• Assist payroll crew in receiving decline reports, processing stop deductions and generating timesheets to refund on a batch to be sent and posted by payroll.
• Review payroll batch extracts from time keeping system to identify errors or discrepancies.
• Upload all payroll batches received from the branches by Wednesday deadline to ensure employees are paid on time. Printing of client employee’s timesheet as supplementary document for invoicing to be completed by Friday deadline.
• Complete deactivations of termed employees direct deposit information by Friday deadline.

• Assist total mobile protection customers with general issues and settings on new devices.
• Triage calls to be routed to the appropriate department.
• Assist with tier 1 and tier 2 device issues to determine if it's a warranty issue and requires a warranty replacement.

• Assist client Human Resources staff with employee benefit related inquires.
• Handle escalated calls from junior representatives to resolve participant issues.
• Provide functional guidance, training and troubleshooting to junior representatives.
• Generate participate follow-up report. Process New Hire, Annual Enrollment and Life Event elections for Health and Group Benefits.
• Educate participants on all eligible benefits, processes, proof documentation requirements, carrier updates and contact information.
• Initiate research and issue requests for review.
• Follow up on status, update and resolution of participant requests.
• Assist Managers with Callback Management and all are completed by close of business.