Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
StoreManager

Nicholas Burger

Staten Island,NY

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

24
24
years of professional experience

Work History

Store Manager

Sleep Number Corporation
09.2020 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Duty Manager

Mattress Firm
11.2017 - 09.2020
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Service Delivery Specialist

Bioclean Technologies
06.2011 - 05.2017
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
  • Analyzed load-related documentation and completed and accurate records.
  • Loaded and unloaded cargo to sustain integrity of goods delivered.
  • Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
  • Transported and delivered items to clients or businesses safely.
  • Collected delivery instructions from [Type] sources to verify instructions and routes.
  • Obtained receipts and signatures for confirmation of delivered goods.
  • Successfully resolved escalated customer issues, ensuring their satisfaction while adhering to company guidelines.
  • Served as a key point of contact for clients, fostering strong relationships and improving client retention rates.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Housekeeping Room Attendant

Hilton Garden Inn Hotel
03.2010 - 09.2010
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Plumber's Assistant

Down The Drain Plumbing
01.2008 - 03.2010
  • Demonstrated proficiency in using industry-specific tools and equipment, ensuring accurate and efficient workmanship.
  • Facilitated smooth communication between lead plumbers and clients regarding project progress updates or concerns.
  • Contributed to successful project outcomes by following precise instructions from lead plumber during installations and repairs.
  • Assisted lead plumber in completing complex installations, ensuring adherence to safety regulations.
  • Reduced downtime by maintaining a clean and organized workspace, enabling swift completion of tasks.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.

Assistant Store Manager

RadioShack
01.2008 - 03.2009
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Produce Clerk

Pathmark
03.2007 - 11.2007
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Parts Runner

Ray Catena Edison
03.2006 - 02.2007
  • Participated in ongoing training sessions, staying current on best practices for inventory management and customer service within the automotive industry.
  • Conducted regular audits of inventory levels to maintain optimal stock quantities and minimize backorders.
  • Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
  • Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
  • Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.

Sales Associate

Home Depot
02.2005 - 03.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Pc Richard & Son
11.2003 - 01.2005
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assistant Store Manager

Petland Discounts
05.2001 - 09.2003
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

General Studies

Telecommunications High School
Brooklyn, NY
06-2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Employee training
  • Retail inventory management
  • Shift scheduling
  • Store displays
  • Sales expertise

Languages

English
Native or Bilingual

Interests

  • Avid Reader
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Graphic Design
  • Watching Movies and TV Shows
  • Animal Care
  • Video Gaming
  • Digital Art and Animation
  • Drawing and Painting
  • Creative Writing

Timeline

Store Manager

Sleep Number Corporation
09.2020 - 06.2025

Duty Manager

Mattress Firm
11.2017 - 09.2020

Service Delivery Specialist

Bioclean Technologies
06.2011 - 05.2017

Housekeeping Room Attendant

Hilton Garden Inn Hotel
03.2010 - 09.2010

Plumber's Assistant

Down The Drain Plumbing
01.2008 - 03.2010

Assistant Store Manager

RadioShack
01.2008 - 03.2009

Produce Clerk

Pathmark
03.2007 - 11.2007

Parts Runner

Ray Catena Edison
03.2006 - 02.2007

Sales Associate

Home Depot
02.2005 - 03.2006

Sales Associate

Pc Richard & Son
11.2003 - 01.2005

Assistant Store Manager

Petland Discounts
05.2001 - 09.2003

General Studies

Telecommunications High School

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Nicholas Burger