Nicholas Burk
New Braunfels
Summary
Dynamic and results-oriented professional with a proven track record at Emerald Lawns, enhancing client landscapes and boosting satisfaction through exceptional customer service and landscape equipment expertise. Excelled in team collaboration and problem-solving, significantly contributing to positive referrals and company growth. Demonstrates strong work ethic and verbal communication skills, ensuring safety and efficiency in all tasks.
Overview
9
9
years of professional experience
Work History
Lawn Technician
Emerald Lawns
04.2024 - 10.2024
- Developed customized lawn care programs tailored to the specific needs of each client''s landscape.
- Maintained professional relationships with clients by addressing questions or concerns promptly and courteously.
- Ensured safe working conditions by following established safety guidelines when handling chemicals or operating machinery.
- Maintained accurate records of work completed, ensuring proper billing and tracking of client services rendered.
- Implemented integrated pest management strategies to control common lawn pests while minimizing environmental impact.
- Contributed to company growth by consistently delivering high-quality services that generated positive word-of-mouth referrals from satisfied customers.
Landscape Worker
Bush Barber
01.2024 - 05.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled tree and shrub trimming.
- Cultivated and enhanced customer relationships by providing a positive customer experience.
Customer Service Representative
Watershed Carwash
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server
Lucy's Fried Chicken
06.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Pizza Maker
Brooklynns Pizzeria
08.2018 - 05.2019
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Sandwich Artist
Subway
08.2015 - 09.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Diploma -
Liberty High School
Las Vegas, NV06.2016
Skills
- Physical stamina and strength
- Problem solving prowess
- Inventory management
- Strong work ethic
- Customer service
- Responsible and punctual
- Flexible and adaptable
- Team collaboration
- Verbal and written communication
- Landscape equipment operation
- Jobsite safety
- Physically fit
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Lawn Technician
Emerald Lawns
04.2024 - 10.2024
Landscape Worker
Bush Barber
01.2024 - 05.2024
Customer Service Representative
Watershed Carwash
01.2024 - 04.2024
Server
Lucy's Fried Chicken
06.2019 - 01.2021
Pizza Maker
Brooklynns Pizzeria
08.2018 - 05.2019
Sandwich Artist
Subway
08.2015 - 09.2016
Diploma -
Liberty High School
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