Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Generic
Nicholas Burnett

Nicholas Burnett

Customer Service Expert
New York,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

15
15
years of professional experience

Work History

Concierge

Citibank
10.2019 - 09.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Spa Receptionist

Four Seasons Hotel
09.2017 - 06.2019
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.

Hairstylist

Valentino & Jet
06.2015 - 10.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients as an assistant in the beginning on my employment.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Visual Merchandiser

Armani Exchange
09.2013 - 06.2015
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Education

Associate Of Applied Business - Business Administration

Touro College
New York, NY

Empire Beauty School - New York
New York

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Proactive attitude
  • Team player mentality
  • Exceptional communication

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionFlexible work hours

Interests

Room for growth and being a part of something great!

Timeline

Concierge

Citibank
10.2019 - 09.2023

Spa Receptionist

Four Seasons Hotel
09.2017 - 06.2019

Hairstylist

Valentino & Jet
06.2015 - 10.2017

Visual Merchandiser

Armani Exchange
09.2013 - 06.2015

Associate Of Applied Business - Business Administration

Touro College

Empire Beauty School - New York
Nicholas BurnettCustomer Service Expert