Nicholas Burnett
Forest
Summary
Proven track record at Kroger, enhancing customer satisfaction by ensuring order accuracy and providing exceptional service. Demonstrated adaptability and leadership, training associates and managing priorities effectively. Excelled in customer engagement and complaint resolution, significantly contributing to a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Online Grocery Associate
Kroger
12.2022 - 10.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Directed associates on what tasks needed to be completed
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fulfilled the leadership role when needed to
Cashier
Kroger
07.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with groceries to their vehicles
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Emergency Medical Technician
Central Virginia Community College
Lynchburg, VANo Degree - Certified Nursing Aid
Raspberry Hill Healthcare Training
Forest, VA02-2025
High School Diploma -
Brookville Highschool
Lynchburg, VA06-2015
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Maintaining displays
- Adaptability to change
- Heavy lifting
- Upbeat and outgoing attitude
- Decision-making
Timeline
Online Grocery Associate
Kroger
12.2022 - 10.2024
Cashier
Kroger
07.2017 - 09.2019
No Degree - Emergency Medical Technician
Central Virginia Community College
No Degree - Certified Nursing Aid
Raspberry Hill Healthcare Training
High School Diploma -
Brookville Highschool
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