Microsoft Office
NICHOLAS BURNS
Customer Associate
Spartanburg,SC
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Associate
Walmart
08.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Deli Associate
Scaturro Supermarket
05.2017 - 02.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Intern
John Jay College Of Criminal Justice
08.2016 - 12.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Facilitated successful completion of projects from concept to launch.
Education
Master of Science - Digital Forensics & Cybersecurity
John Jay College of Criminal Justice of The City University of New York
New York, NY 08.2014 - 01.2017
Bachelor of Science - Computer Information Systems
John Jay College of Criminal Justice of The City University of New York
New York, NY 08.2011 - 12.2014
Associate of Science - Computer Information Systems
Bramson ORT College
Forest Hills, NY 06.2009 - 05.2011
Skills
MS Office
Multitasking
Teamwork and Collaboration
Complex Problem-Solving
Attention to Detail
Oral communication
Issue Resolution
Customer Service
Decision-Making
Data Entry
Time Management
Computer Skills
MS Office
Timeline
Associate
Walmart
08.2023 - Current
Deli Associate
Scaturro Supermarket
05.2017 - 02.2022
Intern
John Jay College Of Criminal Justice
08.2016 - 12.2016
Master of Science - Digital Forensics & Cybersecurity
John Jay College of Criminal Justice of The City University of New York
08.2014 - 01.2017
Bachelor of Science - Computer Information Systems
John Jay College of Criminal Justice of The City University of New York
08.2011 - 12.2014
Associate of Science - Computer Information Systems
Bramson ORT College
06.2009 - 05.2011
Accomplishments
- Achieved between a 126 - 148 pick rate. Store average is 100.
- Collaborated with OPD department and Produce in order to maintain operational objectives.
Software
Windows 7
Windows 10
Windows 11
VirtualBox
VMWare
ChatGPT
Gemini
Mozilla Firefox
Microsoft Edge
Macrium Reflect