Nicholas Butler
Gaffney,SC
Summary
Experienced professional with proven skills in packing, shipping, and receiving. Effective at ensuring accurate inventory management, quality control, and timely fulfillment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in handling various tasks efficiently. Open availabity. Wide ranged in the knowledge of forklift usage.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Specialist
Hanesbrands
08.2014 - 07.2016
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Implemented process improvements that led to reduced waste and increased sustainability within the facility operations.
- Served as point person for all shipping-related inquiries from both internal departments and external customers.
- Organized storage areas for easy access, expediting the retrieval of products for shipment.
- Assisted in training new hires on company protocols and best practices, fostering a positive work environment.
Live-In Elderly Caregiver
Self-employeed
09.2016 - 04.2022
- Administered medications accurately according to prescribed schedules while carefully monitoring for potential side effects or interactions.
- Enhanced client well-being by organizing social outings and recreational activities tailored to individual interests and abilities.
- Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment.
- Navigated complex medical appointments as an advocate therefore ensuring clear communication between all parties involved in the care network.
- Assisted in achieving physical therapy goals by encouraging participation in prescribed exercises under the guidance of licensed therapists.
Customer Service Representative
Ingles Supermarket
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Packing, Shipping, and Receiving Assembler
Amazon
09.2022 - 02.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
Warehouse Forklift Operator
M@c Discount
04.2024 - 06.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Convenience Store Clerk
7/11 Convenience Store
06.2024 - 10.2024
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
Education
High School Diploma -
Turning Point Academy
Shelby, NC05-2014
Skills
- Reliability and punctuality
- Cleanliness maintenance
- Point of sale operation
- Store safety protocols
- Cash handling proficiency
- Stock replenishment
- Customer service
- Order picking and processing
- Store maintenance
- Pallet jack operation
- Shipping and packaging
- Team management
- Troubleshooting
- Cooperative attitude
- Adaptable and flexible
- Reliable and responsible
Certification
- Forklift Training - August 2014- Current
Timeline
Convenience Store Clerk
7/11 Convenience Store
06.2024 - 10.2024
Warehouse Forklift Operator
M@c Discount
04.2024 - 06.2024
Packing, Shipping, and Receiving Assembler
Amazon
09.2022 - 02.2024
Customer Service Representative
Ingles Supermarket
05.2022 - 08.2022
Live-In Elderly Caregiver
Self-employeed
09.2016 - 04.2022
Shipping and Receiving Specialist
Hanesbrands
08.2014 - 07.2016
High School Diploma -
Turning Point Academy
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