Nicholas Butner
Muskegon,MI
Summary
Proven Barista Supervisor at numerous Starbucks locations, including at a Reserve store in Los Angeles, as well as the Pike Place Market location in Seattle, with a track record of enhancing customer satisfaction through expert creation of specialty beverages and efficient service. Skilled in cash handling and latte art, with a knack for boosting sales and profitability. Excelled in training staff and managing inventory, demonstrating strong leadership and soft selling techniques. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Barista
Starbucks, Target
12.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used POS system to accurately enter orders and process payments.
Barista Supervisor
Starbucks
01.2008 - 05.2018
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Planned and executed promotions and special events in close collaboration with management.
Education
Associate of Arts - Human And Behavior Sciences
Los Angeles City College
Los Angeles, CA12.2023
Associate of Arts - Humanities
Los Angeles City College
Los Angeles, CA12.2023
Skills
- Food Running
- Cash Handling
- Latte art
- Soft selling
Timeline
Barista
Starbucks, Target
12.2023 - Current
Barista Supervisor
Starbucks
01.2008 - 05.2018
Associate of Arts - Human And Behavior Sciences
Los Angeles City College
Associate of Arts - Humanities
Los Angeles City College
Similar Profiles
Katrisha MedinaKatrisha Medina
Assistant Manager at Starbucks, TargetAssistant Manager at Starbucks, Target
BREANNA LEIGH MALUBAYBREANNA LEIGH MALUBAY
Barista at Starbucks, TargetBarista at Starbucks, Target
Avery CornwellAvery Cornwell
Barista at Starbucks, TargetBarista at Starbucks, Target