Nicholas Baum
Bound Brook
Summary
Dynamic Cybersecurity Analyst with over 6 years of expertise in team management, vulnerability assessments, and leading remediation initiatives. Proven success in advising senior leadership and driving continuous improvement initiatives while aligning technical efforts with strategic business objectives. Extensive knowledge of federal security regulations and IT infrastructure, complemented by a collaborative approach that enhances organizational security posture. Anticipating ISACA CISM certification in the first half of 2026, along with a solid foundation in customer service and problem resolution gained through years of Tier 1-3 service desk support as a Systems Administrator.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Software Development Eng III Cslt – Contact Center Technology
Verizon
01.2025 - Current
- Technical Scope: Software Engineering utilizing JavaScript, React, HTML and CSS. Python, LangChain, Agentic AI.
- Primarily worked on the Assisted Customer Service Support program.
- Trained in Agile methodology, LangChain, Agentic AI, React, JavaScript, HTML, CSS, and Python programming languages.
- Created documentation for Agentic AI developer onboarding, reducing onboarding time roughly 50%.
- Coded Agentic AI agents using Python and LangChain.
- Worked on updating Accessibility coding in agent support program to allow accessibility in newer versions, increasing usability for ~10% of user base.
- Military Fellow – Contact Center Technology – Software Development Eng III Cslt
- Technical Scope: Software Engineering utilizing JavaScript, React, HTML and CSS.
- Assisted in updating/remediating the internal ACSS program utilized by Verizon agents. Learned how the processes at Verizon work, as well as how to code in React JS, expanding upon my knowledge in HTML and CSS.
- Trained on Agile methodology, React, JavaScript, HTML and CSS programming languages.
- Created updated onboarding documentation for Contact Center Technology team, decreasing onboarding time by ~40%.
- Learned how to work with Accessibility requirements for HTML websites, including remediating issues with the ACSS program.
- Reviewed the existing code and the upcoming changes to the program to gain understanding of the system architecture and flow and how it is changing.
Cyber Systems Supervisor
United States Air Force
04.2014 - 08.2016
- Technical Scope: Systems Administration; Vulnerability Management and Remediation; Network Control Center Team Lead
- Assisted in leading large Network Operations (NetOps) work center, ensuring integrity of network and assets worth > $24M. Directed daily network operations, maintenance, security and application updates supporting 7.4K personnel.
- Orchestrated daily NetOps brief providing 24/7/365 cyber status and detail stats of 132 servers/20K networked devices to command. Provided computer and network support to 7th Air Force (7AF), 51st Fighter Wing (51FW), 41 associate units and 5 geographically separated units.
- Section Operations controller; Led team, resolved > 1K user issues within a 48-hour closure average.
- Directed network communication center operations, guided team of Airmen on Vulnerability Scans of 7.4K systems; closed 107 technical orders safeguarding $84M network. Targeted top system vulnerabilities/directed updates to match; lowered wing vulnerability average from 18.4 to 2.4 average.
- Led vulnerability and patch remediation; established server patching implementation solutions; pushed >300K updates.
Cyber Systems Operator
United States Air Force
08.2012 - 08.2014
- Technical Scope: Swing Shift team lead; Systems Administration/Vulnerability Management
- Led Network Operations Center small team swing shift, managing hand off between day and swing shifts via in-person and emailed communications. Provided computer and network support to 7AF, 51FW, 41 associate units and 5 geographically separated units. Maintained $24M data storage system with 37 TB of data, ensuring reliable and redundant storage availability. Performed system hardware and software operations, backups, installation and configuration of servers and operating systems. Archived, verified, and restored file server configurations ensuring data integrity and availability for over 7.7K users.
- Rebuilt base patch repository, organizing >2K files composing >23GB of data; sped up patching saving >50 hours per year.
- Created IP zone scans, eliminated blind spots and identified 400 previously unknown systems to mitigate vulnerability risks.
- Initiated Net Protection Operating Instructions rewrite; quality checked 17 technical references and streamlined 11 processes cutting compliance times ~35%.
- Revamped base vulnerability reporting tools, automated system identification process cutting compilation process ~25% saving ~240-man hours/year.
- Managed Cyber Operations; led airmen in applying 59 technical orders, 21K security patches across 7.7K systems in hardening an $84M network.
- Eliminated 250K vulnerabilities across 4.5K hosts, providing a 98% compliance rate; #1 in Pacific Air Force command.
Cyber Systems Operator
United States Air Force
04.2010 - 08.2012
- Technical Scope: Classified Networks; Systems Administrator/Vulnerability Management
- Oversaw Vulnerability Assessment and Remediation for Eglin Air Force Base. Administered & Configured $111M Classified network infrastructure providing support to 1.7K users. Managed > 50 networked email and file servers to ensure full time availability of resources. Coordinated corrective actions with Client Support Administrators (CSA) to resolve network access and performance faults. Ensured full compliance with governing computer, communications, and information assurance/security directives.
- Conducted weekly network scans, quarantining and remediating vulnerable systems to avert malicious exploitation.
- Analyzed and modernized classified IP management database, abridged data recovery speed by 66% - Restored 63 classified network IPs in catalog; streamlined process to verify compliance with standards eliminating network and system downtime issues.
- Authored network scan SOPs, fortifying network security and integrity and ensuring proper training. Authored 20 Network Operations Support Center SOPs to outline processes, validate clarity and maximize work center efficiency.
Education
Master of Science - Cybersecurity & Information Assurance
WESTERN GOVERNORS' UNIVERSITY
Salt Lake, UT12.2025
Bachelor of Science - Software Engineering
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington, TX12.2023
Bachelor of Science - Computer Science
TRIDENT UNIVERSITY INTERNATIONAL
Cypress, CA07.2014
Skills
- Vulnerability Scanning and Remediation
- Ticketing Systems (Remedy, Service Now)
- Creating and Editing Documentation
- Windows, Linux, Unix
- PowerShell, Bash, Python, Java, C, C, Kotlin, Dart, Flutter, React, HTML, CSS
- IDS, IPS, Antivirus, Firewall, some VM
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Calm under pressure
Certification
- CompTIA: SecurityX; CySA+; PenTest+; Security+; Network+; A+; CSIE, CSAE, CNSP, CNVP, CSIS, CSAP, CIOS [ID: COMP001020183134]
- (ISC)²: Certified in Cybersecurity, CISSP [ID: 2198686]
- Python Institute: PCEP – Certified Entry-Level Python Programmer; PCAP – Certified Associate Python Programmer
- JavaScript Institute: JSE – Certified Entry-Level JavaScript Programmer
- Google: Cybersecurity Certificate; IT Automation with Python Professional Certificate; IT Support Certificate
Timeline
Software Development Eng III Cslt – Contact Center Technology
Verizon
01.2025 - Current
Cyber Systems Supervisor
United States Air Force
04.2014 - 08.2016
Cyber Systems Operator
United States Air Force
08.2012 - 08.2014
Cyber Systems Operator
United States Air Force
04.2010 - 08.2012
Bachelor of Science - Software Engineering
UNIVERSITY OF TEXAS AT ARLINGTON
Bachelor of Science - Computer Science
TRIDENT UNIVERSITY INTERNATIONAL
Master of Science - Cybersecurity & Information Assurance
WESTERN GOVERNORS' UNIVERSITY