Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nicholas Caito

Oakland,FL

Summary

Focused Employee successful at multi-tasking and delivering prompt and friendly service to all Guests. Maintains a positive attitude and a great sense of humor during peak hours, and excels in a fast-paced environment looking for a position with growth opportunities.

Overview

12
12
years of professional experience

Work History

Cocktail Server

The Walt Disney Company Oga's Cantina
02.2020 - 08.2023
  • Consistently provided professional, friendly and engaging service
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Food Handling Safety, Responsible Vendor, Matra, Safety & Sanitation and HACCP certified
  • Developed and maintained positive working relationships with others to reach business goals
  • Able to theme different effects with drinks and interactions with guests and fellow co workers
  • Quick table turner and fast ticket times on drinks
  • Good with helping other co workers when they are in trouble
  • Quickly able to learn and memorize new drink recipes
  • Able to upsell for better product easily
  • Even when in stressful situations able to smile and help out guests where he can.
  • Anticipated guest needs and provided proactive service.
  • Communicated with guests to record orders and assess needs.

Cocktail Server & Bartender

The Walt Disney World Resort, Trader Sams
07.2015 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.

Quick Service Food Server

Universal Studios Resort
05.2011 - 01.2016
  • Demonstrated genuine hospitality while greeting and establishing rapport with Guests
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Consistently provided professional, friendly and engaging service
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Guided Guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Inventoried and restocked items throughout the day
  • Assisted co-workers whenever possible
  • Routinely removed trash and debris from the restaurant
  • Responsible vendor, Food Handling Safety and HAZCOM trained
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Quick Service Attendant

The Walt Disney World Resort, Captain Cooks
06.2012 - 06.2015
  • Service, Food and Beverage Cast, Consistently provided professional, friendly and engaging service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Trained in all positions in location, including counter, register operations, dining room, and stocker position
  • Coordinated with fellow Cast Members to ensure seamless service
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Handled currency and credit transactions quickly and accurately
  • Maintained clean and safe environment, including in kitchen, patio, dining room, and in backstage areas
  • Routinely supported other areas of restaurant as requested, including assisting on hot and cold lines in kitchen
  • Certified Disney Trainer, assisting in training of over 30 new Cast Members to date
  • Menu Ace Facilitator, assisted multiple Cast Members in comprehending their menus from various locations throughout property
  • Food Handling Safety, Responsible Vendor, Matra, Safety & Sanitation and HACCP certified
  • Developed and maintained positive working relationships with others to reach business goals.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Education

High School Diploma -

West Orange High School
Winter Garden, FL

Valencia College
Orlando, FL

Skills

  • Quick problem solver
  • Thrives in fast-paced environment
  • Quick learner
  • Committed team player
  • High energy
  • Strong time management
  • Organized multi-tasker
  • Friendly and helpful
  • Craft Cocktails
  • Bar Terminology
  • Service Prioritization
  • High-Volume Dining

Additional Information

  • Achievements and Awards , Received multiple GSF Cast recognition cards in the 11 years of employment with the Walt Disney Company, as well as personal appreciation notes from multiple Guests at the end of their stay at the Polynesian Village Resort. Recipient of numerous Applause Notes in the 4 years of employment with Universal Studios from Management and fellow Team Members. Recipient of the 2013 3rd Quarterly Award for Guest Service FAST at Disney's Polynesian Village Resort. Multiple Cast compliments from guest on twitter. Multiple grape sodas awarded ( complements from other cast members)

Timeline

Cocktail Server

The Walt Disney Company Oga's Cantina
02.2020 - 08.2023

Cocktail Server & Bartender

The Walt Disney World Resort, Trader Sams
07.2015 - 02.2020

Quick Service Attendant

The Walt Disney World Resort, Captain Cooks
06.2012 - 06.2015

Quick Service Food Server

Universal Studios Resort
05.2011 - 01.2016

High School Diploma -

West Orange High School

Valencia College

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Nicholas Caito