Field Service Representative III
Nalco Water/An Ecolab Co.
Naperville, IL
03012015 - Current
- Performed regular maintenance and repairs to customer equipment.
- Provided technical support and troubleshooting assistance to customers in the field.
- Utilized diagnostic tools to identify problems with customer equipment.
- Demonstrated product features and functionality to customers.
- Reported customer feedback on products and services to management team.
- Prepared detailed service reports for each job assignment.
- Maintained accurate records of all service activities in CRM system.
- Developed strong relationships with clients by providing excellent customer service.
- Conducted safety inspections of customer equipment prior to servicing it.
- Scheduled preventative maintenance visits for customers as needed.
- Resolved customer complaints quickly and professionally.
- Investigated complex technical issues and provided appropriate solutions.
- Trained customers on proper operation of their equipment after repairs were completed.
- Ensured compliance with company policies, procedures, and safety standards.
- Provided on-site training for new employees as required.
- Coordinated with other departments when additional resources or personnel were needed.
- Assisted in the development of new processes and procedures related to field service operations.
- Adhered to established quality control guidelines during all repair work.
- Monitored inventory levels of parts used in field service operations.
- Traveled regularly between assigned locations as needed for service calls.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
